Service Desk Specialist (m/f/d)

We at Evernex are convinced that millions of IT components thrown away every year deserve a second life. That is why we intervene and give them a new purpose. From hospitals to banks to airports, we ensure that critical systems remain operational and help companies save costs and contribute to protecting our planet.

With teams around the world, from Paris to Melbourne, from Dubai to São Paulo, from Casablanca to Kuala Lumpur, we build a future where IT is greener, smarter and more sustainable. How does that sound for you? More information can be found on our website!

We are looking for someone who combines knowledge, experience and passion:

Completed technical or commercial training Experience in customer service and complaint management Knowledge of coordination of activities of advantage Good MS Office knowledge Very good knowledge of German and English in word and writing A safe and friendly appearance Analytical and Process-related Thinking Organizational institution Team skills Flexibility and loadability

Our Service Desk specialists are the first contacts for customers when You need this support. You ensure that their problems are quickly solved, direct colleagues and help Evernex to deliver world-class IT services.

You are responsible for:

Case/Störs-Management: Contract review, Sparepart Order, Monitoring Coordination of technicians: Finding technical resources, Dispatch with external partners, Planning operations with customers and technicians Ensuring compliance with Service Level Agreements: Customer support and answering all types of inquiries, status monitoring, documentation in the ERP system Implementation and maintenance of service quality internally and externally First escalation stage for service partner-relevant disruptions and concerns Complaint creation and processing Escalation and deescalation management and analyses Documentation and presentation creation and care Learning/Introducing Internal New Staff Service Desk support relevant topics and processes Service Desk Manager and Service Desk Area Manager support.

Come to Evernex and work on major global projects that not only help companies develop smarter IT solutions, but also have a positive impact on the environment. We are relaxed and human – less hierarchy, more teamwork. Find confidence, flexibility and freedom to shape your role and to be your own.

And you also have fun: • Work for a global leader in sustainable IT-lifecycle management. • Enjoy a dynamic, multicultural and inclusive environment where every voice counts. • Experience our culture, the well-being, cooperation, compliance and entrepreneurial spirit. • Expand your skills through continuous training and career opportunities. • contribute to a more sustainable IT future.