Application Manager/Admin Zendesk (m/f/d)

Your tasks Zendesk System Responsibility: Management, further development and continuous optimization of the Zendesk system in the international customer service of the CEWE Group

Processes & Automations: Independent implementation and adaptation of processes, workflows, automations, forms and triggers in Zendesk

Requirements Management: Recording, analysis and coordination of requirements in close cooperation with Customer Service and Process Ownern

Service Quality & Efficiency: Proactive Identification and Implementation of Improvements to the Sustainable Enhancement of Service Quality and Efficiency

Interfaces & Collaboration: Close coordination with internal departments, IT and other relevant interfaces

Documentation & Standards: Creation, maintenance and further development of system and process documentation

Project work & operational support: cooperation in customer service-related projects and situational support in day-to-day operations

Your profile Qualification: completed studies in the field of (economic) informatics, business management or completed vocational training with relevant professional experience

Process modeling: knowledge in modelling processes, e.g. with BPMN or EPK

Experience with service systems: Practical experience in the administration and further development of Zendesk or comparable ticketing or Service tools

Understanding Support Processes: Good understanding of Service and Support Processes as well as the ability to map and optimize these independently in the system

Working methods: Embossed analytical thinking and a solution-oriented, structured approach

Cooperation in the international environment: team skills, communication strength and joy in cooperative cooperation with international colleagues

Language competence: Very good knowledge of German and English in word and writing; further language skills are advantageous

Your Benefits Flexibility & work-life balance: flexible working time models, 37.5 hours/week and 30 days

Financial Benefits: Occupational pensions, employee share program, employee discount etc.

Extensive possibilities for further development: Versatile offers from seminars, trainings and individual development opportunities to grow professionally and personally

Innovative & open corporate culture with lots of team spirit: We offer structured onboarding as well as annual highlights such as our summer festival

Diversity & responsibility: We rely on diversity, inclusion and sustainability

Family-friendly employer: day care ''cewelino'' and holiday care programs directly at the site

Various health offers: Hansefit, cycling leasing, psychosocial advice, mobile massages and much more

Modern working environment: Top equipped offices with height-adjustable desks, a welcoming operating restaurant for the common lunch break and free coffee as well as other hot drinks

Since 1961 CEWE has been synonymous with innovation, creativity and high-quality photo products that attract people across Europe. More than 3,100 employees shape a working environment supported by team spirit, openness and diversity. Whether in production, technology or our central areas, we develop products that preserve memories, including the CEWE FOTOBUCH, murals, calendars and many more photo gifts. At CEWE you will find an inspiring and value-adding environment where you can bring your ideas and actively shape the future of photofinishing. Ready for your next step? We are looking forward to your story. Become part of our team and shape the future with us. .