Team Leader Call Center – CATI Market Research (m/f/d)

You support the project management in the planning and control of market research projects in the CATI environment and ensure a smooth process. Ensure compliance with quality and performance targets, perform quality checks and evaluate the project results regularly. You guide your team professionally and disciplinaryly, promote your employees, create a valuable working atmosphere and conduct regular briefings and feedback talks. Based on predefined CATI questionnaires, you control the operational implementation of the telephone interviews and contribute to the optimization of internal processes and processes in CATI operation. During field work, you will always keep track of target achievement, monitoring and important KPIs and report them to the project management.

Ideally, you have experience as a team leader in the Call Center, in the CATI environment or in market and social research and know how to motivate, develop and successfully conduct teams. Your communication and organizational ability and your structured working methods help you to keep track of your everyday life at the dynamic Call Center. Quality awareness, self-initiative and willingness to take responsibility, as well as a safe and friendly appearance, as well as a good feeling in dealing with people. In addition, you have a well-founded knowledge of working with CATI systems, a routined application of MS Office programs and fluent German skills. First knowledge in SPSS and good English skills are of advantage. Work in the flexible layer model between 8:00 and 19:00 fits well into your everyday life.

Get in touch with us and benefit from the strengths REMONDIS brings as a group of companies. Our view is directed towards the future. This is why we promote your skills and offer you safe perspectives as well as attractive benefits: flexible working hours: We offer you flexible working hours that match your lifestyle and personal requirements. Employee discounts: Thanks to our large network of partners, you benefit from exclusive discounts at numerous providers. Agile's environment: Enjoy a dynamic working culture where you and your team can quickly adapt to changing requirements. Space for Innovation: Replace your ideas in an environment that promotes creativity and empowers you to make changes. Flat hierarchies: Thanks to our slender organizational structure, you can go directly into exchange with decision-makers. The future belongs to you: Apply now on remondis-karriere.de. REMONDIS:people! // The Recruiting Team // recruiting-people@rhenus.com // A company of the REMONDIS Group