Ratiodata SE | Germany | 48xxx, 47xxx, 30xxx, 13xxx, 34xxx, 76xxx, 60xxx, 65xxx, 10xxx, 14xxx, 56xxx, 12xxx Duisburg, Koblenz, Berlin, Hannover, Berlin, Münster, Kassel, Frankfurt am Main, Karlsruhe | Permanent position | Full time / Home office | Published since: 27.08.2026 on stepstone.de
Provider Manager (m/f/d)
Are you looking for new challenges and career opportunities? You want to actively shape your future? Then come to us! We are one of the largest system houses and technology partners in Germany with over 1,500 colleagues at 11 locations. Apply now and show us what bits and bytes you are made of. .
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Your tasks • Your profile • What we offer
Monitoring the agreed service levels (SLAs), KPIs and service quality. Coordination of performance agreements (service certificate, SLA) with customers & service / product owners and external service providers to ensure reliable service. Analysis of performance deviations and introduction of appropriate improvement and escalation measures. Responsibility for contract and performance management across the entire lifecycle. Implementation of service and performance reviews as well as creation of meaningful reports and key figures. Identification of optimization, automation and saving potentials to increase quality and efficiency. Controlling escalations and tracking of agreed measures and root-cause analyses. Building and maintaining sustainable relationships with customers, internal stakeholders and service providers.
Complete study of economic informatics, computer science or comparable qualification Long-term professional experience of about 10 to 15 years in a comparable environment Deep understanding in the professional and commercial management of providers as well as subservice providers Funded knowledge in IT service management and ITIL-based processes Ideally multi-year practical experience in IT service management and in the use of automation and digitization solutions High affinity for modern IT infrastructures and ideally practical experience in this area Impressed analytical and conceptual skills and a structured and solution-oriented approach Flowing German knowledge (min. C1) and knowledge of English
30 days off Mobile work and flexible working time models Hansefit Corporate Fitness Further education Modern workplace equipment JobBike & other benefits No suit, no costume, no problem
Location
 | Ratiodata SE | |
| Am Rübenacher Wald 14, 56072 Duisburg, Koblenz, Berlin, Hannover, Berlin, Münster, Kassel, Frankfurt am Main, Karlsruhe | ||
| Germany |
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