Customer Success Manager DACH - XM Cyber (m/f/d)

XM Cyber is a leading company for hybrid cloud security that changes the way companies deal with cyber risks. XM Cyber transforms Exposure Management by demonstrating how attackers use and combine misconfigurations, weaknesses, identity exploration and more in cloud and on-premise environments to compromise critical assets. With XM Cyber, you can see all the possible ways that attackers could take, and the best ways to stop them by setting up exactly where the exposures need to be fixed with a fraction of the effort. As a customer success manager at XM Cyber in the DACH region, you will guide and monitor the customer journey to ensure the successful introduction, operationalization and value-realisation of the XM Cyber Platform. As a primary contact for your customers, you will work with the sales, onboarding, product management, research and development, marketing and others to ensure customer satisfaction and loyalty. This role is based in the Customer Experience Organisation, in close cooperation with the local sales team and in remote cooperation with the stakeholders in the headquarters and others.

Ensure customers draw the greatest benefit from the XM Cyber solutions Understanding the organizational structure, business drivers and the desired operating results of the customer from the use of XM Cyber Support customers in developing success plans with critical targets and key performance indicators (KPIs). Measuring customer progress and reporting success internally and externally Maintain strong relationships with key stakeholders in customer organisations, including high-level executives Ensure customers optimize their return on investment by improving the efficiency of the remedy, reducing the risk of attack and providing accurate risk reporting Executive Business Review (EBR) Develop and guide presentations and perform product demonstrations Together with XM Cyber's onboarding team as a designed technical expert for implementing and providing XM Cyber's product portfolio As a trusted consultant, best practices will help customers secure their environment and guide technical deep-dive sessions to reduce risk and remedy Guide extension processes and ensure high binding rates (Retention Council) Talks to identify growth opportunities (upsells and cross-sells) and maintain close cooperation with the sales team and sales engineering to enable opportunities and keep customers engaged