Service Coordinator (m/f/d)

Acceptance of service and support processes:

• Acceptance of telephone or written service and support processes by external and internal customers
• Examination of warranty complaints on formal criteria Processing of service and support processes:
• Communication with customers throughout the process including the creation of offers
• Defining measures to eliminate errors in cooperation with technical support
• In-house service technicians or external service providers in Germany and abroad for service use
• Monitoring compliance with costs and dates Completion and placement of service caims and requests:
• Requesting Service Reports and Storage in Salesforce
• Processing complaints regarding commissioned service operations
• Transfer of the completed service to the After Sales Administration
• Processing of processed services to prepare customer talks, if necessary Participation

You bring a completed commercial training, e.g. to the industrial businessman (m/w/d), as well as interest in our products. You have already gained professional experience in the international service or sales area. You can also speak in English either orally or in writing. A professional and efficient customer and internal communication. You have a high level of organizational capacity, even in demanding situations, and work carefully and flexibly.

Varied tasks in a dynamic and international environment Flat hierarchies, open doors and a collegial union. Flexible working hours, working time account and mobile work. Benefits of a collective enterprise of the metal industry with attractive remuneration, special tariff payments and an occupational pension scheme. Free parking, a canteen with breakfast and lunch and various Benefit programs. Applications for severely disabled persons and those employed are expressly desired and are preferably taken into account with the same qualification. .