Teamleiter Customer Care Seefracht Import (m/f/d)

Logistics touches every aspect of our lives - from the goods we consume daily to the health care we rely on. With us your work goes beyond logistics: it allows the small and great moments of life for people around the world.

As a globally leading logistics company with the vision of developing our world, we offer you a safe and stable environment. Here, your work makes a real difference. Whether the supply of food, the development of sustainable transport solutions or the commitment to local communities - your work will do more than you can imagine.

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As a team leader Seefracht Import (m/w/d), you take over the professional leadership of the Customer Care Team in Bremen, support complex issues and ensure excellent customer service together with your colleagues. You take over the professional leadership of the Customer Care Import Team and actively support in the operational daily business. Your team supports you in complex issues and promotes efficient, service-oriented cooperation. You actively pass on knowledge and accompany the professional development of your colleagues. You ensure high service, process and data quality. You regularly analyze key figures and take appropriate measures to improve performance. Together with internal and external stakeholders, you develop customer-oriented solutions. You recognize optimization potentials early and drive their implementation forward. Advertising and escalation are professional and solution-oriented.

Complete training for forwarding and logistics services Multiannual operational professional experience in sea freight, ideally in import and/or customer service First experience in professional leadership, team coordination or the development of employees Embossed customer orientation as well as a structured and solution-oriented operation Safe handling of Microsoft Office, especially Excel and PowerPoint Very good knowledge of German and English in word and writing Team spirit, sense of responsibility and joy in sharing knowledge

Conditions: performance-oriented remuneration, possible or profit-related profit-sharing, 30 days Flexibility: For more space in everyday life we offer you a 38-hour week and a flexible sliding time model Health promotion: Sports and wellness offer (EGYM Wellpass), occupational health insurance, bicycle leasing with JobRad, consulting services for e.g. work-life balance, location-specific actions Benefits in asset formation in pension schemes, bank savings plans and investment funds Equipment & working environment: laptop, good access to public transport, grant to the ÖPNV ticket, coffee and canteen with subsidised meals Perspective: Training offers for professional and personal development such as language courses and development programs Discounts: various benefits for numerous cooperation partners in the fields of fashion, leisure, electronics, living & Co. (Corporate Benefits) Teamwork: collegial working atmosphere in large companies, various team and corporate events, recommendation programme for new employees