Teamleiter (m/w/d) Inbound

With 3.333 employees at 6 locations in Germany, KiKxl is one of the leading call center service providers on the market. For numerous, well-known clients of various industries and areas, we take over the service and sales-oriented customer support. As a team leader*in, you are responsible for your own sales team and the success of your campaigns. With your empathic style, you make sure that your employees will choose us as the 'Best Employer of the Year' in the future - just as in 2025.

Professional and personal guidance and support of the telephone customer advisors with a team size of approx. 15-20 employees Support for project management in ensuring quantitative and qualitative objectives Responsibility for the team results and report to the project manager Coaching of employees and identifying training needs Implementation of product and communication training and workshops Implementation of employee talks (feedback, target agreement talks, corrective interviews) General organisational and administrative tasks Supporting the team in daily telephony

Professional experience in inbound in a comparable position with a communications service provider or telecommunications service provider First experience in employee management (leading potential) as well as in the management of operational processes or in project management Strong communication and motivation High customer and service orientation Safe handling of MS Office applications Experiences with the Telekom system world, the Telekom processes and the product world are advantageous

What do you have? You work in a dynamic and diverse team, in an owner-managed company with flat hierarchies and profit from attractive bonus and premium models and Benefits. We offer you attractive conditions A versatile, varied and responsible task Plenty of space for personal and professional development An excellent working climate A certified management training program Most modern jobs and an excellent working environment Good prospects for development There are attractive social benefits for you Food aid Hansefit - Benefits for Fitness & Leisure Job-Rad Job ticket Incentive programs and team events Development Corporate Benefits - Onlineshop discounts EAP - Employee Assistance Program KiKxl enters into a value-estimating and prejudice-free working environment that values talents due to their achievements – regardless of age, ethnic origin and nationality, gender and gender identity, physical and spiritual skills, religion and worldview, sexual orientation and social origin. The recognition and promotion of diverse potentials create economic benefits for our organization. .