Deichmann SE | Germany | 45xxx Essen | Permanent position | Full time / Home office | Published since: 20.12.2025 on stepstone.de
ITSM Service Architect & Xurrent Owner (m/f/d)
As a privately funded family business, we are more than just a ca. 4,700 locations in 34 countries, more than 8,7 billion. Euro annual turnover and more than one of the most successful online shops for shoes in Europe. Deichmann is a pioneer, sponsor and employer of over 49,000 dedicated employees worldwide. As a sustainable expanding company, we have been able to provide our employees with a safe workplace for several decades. .
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Your tasks • Your profile • What we offer
Responsibility for the Enterprise Service Management System strategy and roadmap Continuous further development of the Xurrent platform and management of new requirements (including prioritization and backlog management) Construction and maintenance of a company-wide governance model incl. Definition of roles, responsibilities and processes Maintaining a central service catalogue with clear descriptions, SLAs and responsibilities End-to-end responsibility for the service lifecycle: requirement, design, transition, operation, shutdown Ensuring service quality including Reviews, KPIs and knowledge databases Support for change and transformation projects, including presentation of workshops and training Cooperation with the Xurrent Core Team, Management, Stakeholders and External Partners Construction and maintenance of interfaces to adjacent systems (e.g. i-doit, Empirum, Intune, Azure AD, SAP)
Multiannual experience in IT service management (ITIL-based) and comprehensive understanding of service management processes Experience with modern ESM/ITSM platforms (e.g. Xurrent, 4me, Matrix42), incl. configuration and automation Practice in the administration or implementation of ITSM systems Experience with ticket systems (e.g. Matrix, Xurrent, OTRS, Jira) Analytical and solution-oriented thinking, self-initiative, open communication Enforcement and decision-making Experience in project management (classical or agile) Understanding data models and service architecture Service-oriented thinking from end-user view German and English language skills in word and writing
30 days off Flexible working hours Daily mobile work Reduced GermanyTicket Job Occupational pension Kite places Bistro Personal discount Support fund Seminars & training courses Operational health management Company events
As an ITSM Service Architect & Xurrent Owner (m/w/d), you will strengthen our team in Essen. If you want to show commitment and move something, you are right with us. Get to know us as an employer, learn about your professional opportunities and move with us great projects. Apply online now with your salary presentation and your earliest possible entry date. We look forward to seeing you! !
Location
 | Deichmann SE | |
| Riethweg 14, 45359 Essen | ||
| Germany |
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