apetito AG | Germany | 48xxx Rheine | Permanent position | Full time | Published since: 08.05.2026 on stepstone.de
Team Leader Customer Service (m/f/d)
apetito - a successful family business where values such as sustainability, customer proximity and fairness are lived. Since 1958 we have pursued a goal: to cook good food for young and old. We need passionate employees with good taste. With us you can bring your personal strengths. There's no food envy here, promised - but there's a lot of coexistence. Job security included! Become part of our team as team leader Customer Service (m/w/d) at the Rheine site
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Your tasks • Your profile • What we offer
We are looking for a taffe personality that, as a service-oriented team leader (m/w/d), advances our customer service with heart and competence. Together with your team manager colleagues, you take on both the strategic and operational responsibility and take part in day-to-day business. You work locally in the customer Service Center – the heart of apetito and the voice tube to our customers. As a team leader (m/w/d), you are passionate about seniors as well as their relatives for our products and services and develop your leadership skills. The following tasks apply to you: As a manager, you always support your team from about 15 employees and regularly conduct feedback talks You actively participate in the telephone customer service activities and master the tricky cases with Bravour You organize the workflows in customer service and make sure that our service level is always very good The personnel deployment planning and team performance are always in sight You process complaints and answer different deadlines
A completed commercial training, e.g. as an industrial businessman or wholesaler and foreign trader. You work safely and efficiently with common computer programs. Responsive action and the reliable compliance of requirements are of course for you. You bring natural stress resistance and stay cool in hot phases. You have a hand-on mentality and always work in a solution-oriented manner. Are you a born leader? Then let us work together and make the customer service at apetito a real experience! Company & Challenges: As a (crisis) secure family business, we offer you a long-term perspective You have the chance to work very independently and grow professionally and personally on projects and tasks
Financial: A fair remuneration with full 13. salary (Christmas money) & holiday allowance of € 2,500 We naturally include asset-effective services, supported occupational pensions and job-wheel leasing.
Working hours & holidays: 30+1 holidays Overtime can be compensated for in leisure
Work in the office: The focus of activity is on local work At your presence in Rheine, our operating restaurant awaits you with a daily meal grant of €2.65, a coffee bar and different restaurant worlds
Other benefits for you: Supported EGYM Wellpass membership for sports, wellness and mental health Free programs for health prevention and prevention Corporate Benefits program with many discounts from well-known manufacturers (e.g. electronics, holiday trips) Numerous offers for the agreement of family and profession, such as childcare during holidays and support in nursing situations
About the '' Apply now'- Button can be submitted online or via WhatsApp with just a few clicks! We are a sustainable certified company. We value diversity and therefore expressly welcome all applications – all are welcome! In addition, we are committed to flexible working time models – we are also open to individual solutions.
Location
 | apetito AG | |
| 48432 Rheine | ||
| Germany |
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