Collection of requests from the beneficiaries (internal/ external) of any kind and in relation to the urban buildings in a ticket system, prioritization after analysis and processing: Follow-up of forwarded enquiries, give interim reports to the beneficiaries Collection of offers or Completion for technical coordination and processing, creation of synergies by concentrating orders undertake or monitor and release smaller orders in the area of responsibility and, where appropriate, internal/external further calculation Documentation and compilation of statistics (reaction time, type of inquiries, processing speed, completion by external service providers or own craftsmen, etc.) Support for material processing Support for the framework contract ‘Review of the location-changeable equipment according to DGUV V3’, in particular appointment and coordination of the upcoming checks with the exporting company and the beneficiaries on site, control of the incoming invoice, guidance of a list for private calculation of employees and disclosure of these to payroll accounting, clearance of accounts

In addition to 01.07.2027: Call for tenders, organisation and control of maintenance cleaning in urban buildings by service providers, in particular: participate and prepare for tenders (including performance directories, object transfers and withdrawals); Contract creation and management, if necessary impose sanctions Monitoring reporting and information obligations maintain room books for service providers in coordination Accounting Editing complaint management

Successful completion of the course of the employee II or ability for the 1st. Entrance office of the category 2, General Service Department or completed equivalent university degree in the field of administration or successfully completed studies in the field of facility management, building management or service management, or proven long-term professional activities in the administrative area of the public service Basic knowledge of technical facility management or construction engineering is desirable mobility which is suitable for performing the tasks (e.g. driving licence class 3, B or motor-driven motor vehicles or the willingness to travel in the urban area by bicycle or public transport); Ownership of a vehicle which is made available for service purposes for compensation is desirable good PC knowledge and willingness to further training in appropriate software programs Enforcement and Sensitivity with Customer Requests Contact and communication skills as well as safe and friendly appearance Flexibility, reliability and teamability Stress resistance Organizational institution

permanent employment in public service, an A10-listed and appropriately rated planning site is available for persons already under official control; Remuneration according to TVöD, the remuneration for employees with 29.25 hours per week and pay group 9c TVöD is between € 3.008.04 and € 4.145.78 gross, full-time between € 4.010.72 and € 5.527.70 (depending on professional experience, fare May 2026). Persons in employment with 30 hours per week and grade A10 NBesG are currently receiving between €2,544.68 and €3,410.39 brutto, full-time between €392.91 and €4,547.18 brutto (depending on professional experience, April 2026), for employees: benefits of the TVOD, e.g. 30 days of collective leave (for a 5-day week), special payment of the year, pay of benefits, supplementary care (VBL) etc., partnership with Fluxx – advice and support for emergency care of children and dependents, our operational health management, reduced job or Germany ticket, participation in Corporate Benefits, access to gyms, swimming pools and many other sports facilities with Hansefit, bicycle leasing, individual constant possibilities for continuing and continuing training, As a particularly family-friendly employer, we offer our older employees the possibility of part-time – an offer that only few public employers make and that allows you to optimally arrange work and personal life planning. Become part of this dedicated and powerful team! Benefit from family- and free-time-friendly working hours through sliding time regulations, home office options and regular professional exchange and a varied activity. The city of Langenhagen strives to reflect the diversity of the population in the administration. It recognizes diversity as part of its corporate culture and strives to create a working environment that offers equal opportunities for people regardless of their cultural and social origin, age, religion, worldview, gender or sexual orientation. Disabled persons are preferably taken into account with the same suitability. The city of Langenhagen is interested in a balanced gender ratio. For this reason there is a higher interest in the occupation of the place with a male or diversified person. .