Partner Markets Success Manager*in Loans (Key Account) in Mainz (m/f/d)

You are responsible for the onboarding of new BaaS partners (Active, Passive, BNPL) – from the start of the contract to the successful transfer to the stable control operation and ensure the highest quality standards You enter existing BaaS partnerships as a central contact person, build long-term business relationships and ensure high partner satisfaction You monitor defined SLAs and KPIs, perform regular performance and quality analyses and derive targeted optimization and growth measures You actively identify upselling and cross-selling potentials and implement them together with the partner and internal stakeholders You coordinate changes, API and process adaptations with IT/Operations and the Smarta Fabric and control self-contained trouble shoot and escalation cases You are in close cooperation with Sales, Partner PO and the Smarta Fabric and coordinate topics related to onboarding pipelines, roadmap and implementation projects You continuously develop the SfO, partner documents, documentation and CRM data and contribute to the quality and transparency of the team You regularly report to the management level and actively contribute to the further development of processes, support standards and the area strategy

You can complete a degree, e.g. economics, economics or comparable qualifications through relevant professional experience You bring well-founded knowledge in the banking environment – especially in the active, passive and BNPL business – and understand the relationships in detail You have relevant professional experience in (key-) account management, partner management or BaaS environment and provide a solid understanding of onboarding and partner processes You have experience in KPI and SLA control, use key figures for active performance and earnings control and bring basic knowledge in cost-effectiveness accounting You have an understanding of regulatory requirements in financial business and can safely apply them in practice You bring up experience in upselling and account development and realize potentials for developing partnerships proactively You have strong stakeholder, project and partner management skills and solve complex topics structured and solution-oriented You have very good knowledge in MS Office as well as in internal systems such as CRM and reporting tools (e.g. Tableau) and work routiniert with Jira and Confluence

You expect good career opportunities, a market-oriented salary, flexible working hours, a modern, motivated team – and varied tasks. We also offer you the following benefits: Development possibilities: Training, trade fairs & seminars - individually adapted to you Flexible working hours: Our sliding time control and home office options bring you a real work-life balance Holiday: You have 30 days off - plus Christmas Eve, New Year's Eve & Rosenmontag Joint events: Have fun with us at joint festivals, company runs or business trips Modern office equipment: bright, air-conditioned rooms and ergonomic workplaces for your health Transport connection: Direct motorway connection, free parking, public transport connection in the immediate vicinity Comprehensive incentive package: Sports, Mental Health, Wellness and Family Services