TÜV SÜD | Germany | 04xxx Leipzig | Permanent position | Part time - flexible / Full time | Published since: 28.01.2026 on stepstone.de
Customer Service Representative in 1st Level Telephone Support (m/f/d)
Innovations bring profound changes and influence our lives in a variety of ways. At TÜV SÜD, we strive to be an important part of this development and progress. We are here from the beginning and accompany this process. We ensure a safe and sustainable future and create confidence in new technologies. We advise, we check, we certify. For the safety of people and society, we are asking ourselves out every day. We act out of conviction, already today shape the world of tomorrow – set signs. We take the future into our hands. We're TÜV SÜD. TÜV SÜD has been synonymous with safety, quality and sustainability since 1866 and is today an international service group with 30,000 employees worldwide. Independently and objectively, TÜV SÜD ensures consumer confidence. If you want to shape the future with us, we look forward to your application at our Leipzig location. .
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Your tasks • Your profile • What we offer
Phone customer support in 1st level support Main contact partner for franchise participants in operational issues and hotline requests Service-oriented fault and problem solution management incl. forwarding to relevant specialist departments Providing clear, solution-oriented answers and steps for implementation Documentation of cases in the support platform, maintenance of knowledge databases Escalation of complex cases according to defined processes Quality assurance through feedback collections, reporting
Complete vocational training in the commercial sector or experience in the telephone customer support Pleasure to telephone and interest in automotive services Very good expression and patience and sensitivity for the customer on the phone Impressed service orientation and consulting competence High level of quality awareness and rapid understanding Safe handling of digital applications, ideally experience with ticket systems Good MS Office knowledge German language skills in word and writing
Further information The place is occupied from Monday to Friday in a 2 layer system between 8:00 a.m. and 17:00 p.m. and can be exercised both in parttime (25 hours per week) and in full-time (40 hours per week). What we offer Operational Health Management: Our operational health management includes e-Gym Wellpass, which provides you with access to a variety of fitness and health services, as well as an occupational pension scheme that helps you to provide care for your future. .
Location
 | TÜV SÜD | |
| 04159 Leipzig | ||
| Germany |
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