Head of Global Customer Support Business Units Hunting/Nature and Mobile Imaging (m/w/x)

Trust something new, grow beyond itself and redefine the boundaries of the feasible. That is exactly what our employees can and should live daily. To set the pace with our innovations and make it great. Because there are a lot of fascinating people behind every successful company.

ZEISS employees work in an open and modern environment with numerous development and further training opportunities. Our culture is characterized by expert knowledge and team spirit. All this is supported by the special ownership structure and the long-term goal of the Carl-Zeiss Foundation: to advance science and society together.

Today dare. Inspire tomorrow.

Diversity is part of ZEISS. We look forward to your application regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age as well as sexual orientation and identity.

Apply now! In less than 10 minutes.

ZEISS, a leading provider of optical and optoelectronic technologies, bundles a wide range of optical and photonic technologies to customers worldwide in highly specialised markets: Mobile Imaging, Hunting & Nature, Cinematography, Microoptics, Spectroscopy, Planetarien and Simulation Projection Solutions. Head of International Service Units and Responsibility for Cooperation with International External Service Partners

Global Responsibility for the After-Sales-P&L of BUs

Control of all areas by means of defined key figures and, if necessary, introduction of necessary countermeasures

Ensure first-class support (with the help of suitable processes and tools) to ensure lasting above-average customer satisfaction

Expansion of the service organization especially in the field of wild cameras in the EU & USA focus markets, as well as linking to the existing teams and processes as the main milestones of service transformation

Management and responsibility of projects to ensure optimal customer experience in all regions at all touchpoints

Conducting, designing, assessing, controlling and developing the employees

Implementation of measures for the efficient design of the organisation of structures and procedures in the area of responsibility

Successful degree (MBA, Master, Diploma) in the field of BWL, Industrial Engineering or comparable professional experience

Multiannual professional experience incl. leadership experience in the after-sales service of consumer products in need of declaration (optimally connected devices)

High IT affinity, both in terms of digital work environments (cloud solutions, CRM systems) and in terms of support for digital/connected products

Detectional experience in change management to transform the service organization and optimally prepare for future challenges

German and English knowledge (in word and writing) and readiness to travel in Germany and abroad

Experience abroad, intercultural competence and experience in an internationally operating group environment are of great advantage

JOBV1_EN