At IONOS you work with different teams in partnership with the leading European provider of cloud infrastructure, cloud services and hosting services. We offer you a perspective in one of the most future-proof industries. Open work structures, duz culture and flat hierarchies with incomparable team spirit characterize us. We are firmly convinced that job and fun are compatible and offer you the appropriate environment. With constant growth, we are always looking for new colleagues. Be part of IONOS and let us grow together. Tasks You take the responsibility of all the concerns of our customers who are brought to us via our heads, press office and legal department. You analyze and evaluate escalations and guide optimization measures in interaction with the specialist departments. You evaluierst solutions for IONOS customers in compliance with internal guidelines and interests. You represent IONOS as an external contact. You are constantly opting and accompanying the entire process for customer applications. Qualifications Complete training (technical or commercial) and/or relevant professional experience in customer service. Sovereign communication talent, written and linguistic. The processing of data and facts of complex relationships gives you pleasure. A structured and independent way of working, as well as a high degree of self-initiative. Loadability: You do not let a hectic working day rest and see every customer contact as a chance. Good knowledge of English in word and writing are desirable. Benefits Hybrid working model with home office possibility. At some locations a licensed canteen and various free drinks. Modern office space with very good transport connection. Various employee discounts for activities and products. Employee events such as summer and winter parties, as well as workshops. Numerous training and development opportunities. Various health services, such as sports and health courses. About IONOS IONOS is the leading European digitalisation partner for small and medium-sized enterprises (SMEs). IONOS has more than six million customers and is active with a globally available platform in 18 markets in Europe and North America. With its Web Presence & Productivity offerings, the company acts as a “one-stop shop” for all digitization needs - from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, IONOS offers cloud solutions for companies that want to switch to the cloud during the further development of their business. We value diversity and welcome all applications - regardless of gender, nationality, ethnic and social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or another non-respected criterion according to applicable law.

At IONOS you work with different teams in partnership with the leading European provider of cloud infrastructure, cloud services and hosting services. We offer you a perspective in one of the most future-proof industries. Open work structures, duz culture and flat hierarchies with incomparable team spirit characterize us. We are firmly convinced that job and fun are compatible and offer you the appropriate environment. With constant growth, we are always looking for new colleagues. Be part of IONOS and let us grow together. Tasks You take the responsibility of all the concerns of our customers who are brought to us via our heads, press office and legal department. You analyze and evaluate escalations and guide optimization measures in interaction with the specialist departments. You evaluierst solutions for IONOS customers in compliance with internal guidelines and interests. You represent IONOS as an external contact. You are constantly opting and accompanying the entire process for customer applications. Qualifications Complete training (technical or commercial) and/or relevant professional experience in customer service. Sovereign communication talent, written and linguistic. The processing of data and facts of complex relationships gives you pleasure. A structured and independent way of working, as well as a high degree of self-initiative. Loadability: You do not let a hectic working day rest and see every customer contact as a chance. Good knowledge of English in word and writing are desirable. Benefits Hybrid working model with home office possibility. At some locations a licensed canteen and various free drinks. Modern office space with very good transport connection. Various employee discounts for activities and products. Employee events such as summer and winter parties, as well as workshops. Numerous training and development opportunities. Various health services, such as sports and health courses. About IONOS IONOS is the leading European digitalisation partner for small and medium-sized enterprises (SMEs). IONOS has more than six million customers and is active with a globally available platform in 18 markets in Europe and North America. With its Web Presence & Productivity offerings, the company acts as a “one-stop shop” for all digitization needs - from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, IONOS offers cloud solutions for companies that want to switch to the cloud during the further development of their business. We value diversity and welcome all applications - regardless of gender, nationality, ethnic and social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or another non-respected criterion according to applicable law.

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