INGENTIS Group | Germany | 90xxx Nürnberg | Permanent position | Full time / Home office | Published since: 17.09.2026 on stepstone.de
Law Firm Expert Software Support & Customer Care (m/f/d)
You know everyday life in a tax law firm from your own experience and want to introduce your expertise in a modern software company in future? Topics such as firm organization, digitalization, employees, clients and efficient processes are your everyday life? You have fun supporting people, improving processes and dealing with new technologies such as artificial intelligence? Then firm.Suite could be the right next step for you. Tax consulting firms across Germany face great challenges: shortage of skilled workers, increasing client requirements and increasing digitalization pressure. With our firm.Suite, we support law firms to make their processes more efficient, to create transparency and to successfully lead their firm to the future. So that our customers can get the best out of our software, we are looking for backup for our service team. You are the first contact person for our customers, advise on questions about the application and accompany law firms on their way to the digital future. .
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Your tasks • Your profile • What we offer
Contact person:in case of technical, organizational and application-related questions about the firm.Suite
Analysis and processing of incoming customer requests with a view to practical solutions
Advising tax credits on processes, best practices and the optimal use of our solutions
Implementation of training, instruction and workshops for new and existing customers
Accompanying firms in the digitization and optimization of their workflows
Close cooperation with consulting, customer success, product management and sales
Documentation and continuous development of knowledge, instructions and solutions
Bringing customer feedback to improve our products and services
Support for the use of new technologies and AI-based methods
You have gained experience in a tax law firm, for example as a tax specialist:r, tax specialist:in, law firm manager:in, team manager:in the law firm organisation or in a comparable role.
You know the processes of a modern tax law firm and understand the daily challenges of firm owners and employees.
You have experience with DATEV and ideally with DATEV EO comfort or other firm organization solutions.
Digitization, process optimization and modern working methods are thrilling you.
You like working with people and enjoy sharing knowledge and supporting others.
You can explain technical and organizational issues in a comprehensible way and communicate solutions in practice.
You work structured, independent and keep track of many topics.
You are curious about new technologies and open to dealing with artificial intelligence and digital innovations.
You have very good knowledge of German in word and writing.
Flexible division of working time Up to 32 days holiday Corporate Benefits Tax-free allowance and mobility allowance Partial work from home office possible Modern and air-conditioned office rooms with height-adjustable desks Possibility of company cars, bike leasing or BAV Joint corporate events and activities such as kicker, billiards, poker, sports Free soft drinks, coffee, fruit, chocolate, ice cream, massages We are all by You You can live out your splice, be it the cuddly animal, a nerd toy or your beat on your ears
Location
 | INGENTIS Group | |
| 90475 Nürnberg | ||
| Germany |
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