Customer Success Manager - Reseller (m/f/d)

As a customer success manager, you play a central role in the success of our key customer group: our reseller partners in indirect sales. You are responsible for strategic partnerships in a business area with a volume of around 250 million. Euro and act as a trusted respondent at management and C level. In a complex B2B environment, you connect strategic account management, data-driven consulting and project management to strengthen long-term customer relationships, identify business potential and promote sustainable growth. Your tasks Building, development and maintenance of long-term reseller partnerships at management and C-level level Full advice from resellers on our products, services and strategic growth opportunities Development and management of initiatives to increase customer satisfaction, loyalty and business growth Implementation of business reviews, workshops and management presentations Monitoring of product use (consumption management) and identification and realization of cross- and upselling potentials Analysis and preparation of relevant KPIs as well as preparation of meaningful reports, dashboards and presentations to identify optimization potentials and derivation of well-founded action recommendations for resellers, end customers and internal and external stakeholders. Proactive problem, escalation and complaint management including root cause analyses Close cooperation with Sales, Product, Marketing and Commercial Solutions to successfully implement customer-relevant topics

Successfully completed BWL or marketing studies or a comparable qualification At least 2 years of professional experience in Customer Success, Account Management, Partner Management or a comparable B2B environment Embossed communication, moderation and presentation skills as well as a sovereign appearance at management and C level Understanding data-driven business models, digital marketing or recruiting solutions of advantage Analytical thinking as well as the ability to derive concrete action recommendations from data High customer orientation paired with strong business confession Structured, self-responsibility and the ability to set priorities in a dynamic environment Secure handling of MS Office, especially PowerPoint and Excel; Salesforce experience is a plus Very good knowledge of German and good English in word and writing

For us as a community it is important that you not only feel comfortable with us, but also outside work. Because your job is to enrich your life. This is why we offer you the following advantages: 30 days holiday + 1 day of service + 2 extra days for Christmas and New Year Hybrid working model Occupational pension Operational risk life insurance Volunteer days Jobbike In-house Gym In-house Barista Discounted Urban Sports Club membership Discounted parking, job or Germany ticket and you can bring your dog to the office! Our Commitment Same opportunities for everyone – this is important to us! We are convinced that diversity and inclusion are important elements for our success as a global company. That's why we want to win, promote and bind the best talents for us. We look forward to any application, regardless of origin, gender identity, sexual orientation, disability, ethnicity, religion, worldview, age, marital status or other characteristics. .