IAM Factory AG | Germany | 55xxx Mainz | Permanent position | Full time / Home office | Published since: 14.03.2026 on stepstone.de
IAM Technical Customer Success Manager (m/f/d)
We are the IAM Factory AG, a team of IAM specialists with the vision of a digitally sovereign Europe based on open source and standardized SaaS solutions. Headquartered in Mainz, experts distributed throughout Germany and a European network, we are shaping new ways of independence for European infrastructure. We combine the dynamics of a startup with the security of our established founding partners. Based on midPoint, the leading Open Source IAM from Europe, we offer our customers preconfigured solutions from public, educational and non-profit institutions. Take the key role between customer and project and actively shape the development of our company. Immerse yourself in the role of the “IAM Technical Customer Success Manager” (w/m/d), coordinates from initial contact to project completion and is also a long-term response for our customers. .
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Your tasks • Your profile • What we offer
· You appear as a face of IAM Factory AG to our customers · You are interface between customers and project managers · You identify sales, upselling and cross-selling potentials · You ensure customer satisfaction and may tax Escalation · You coordinate consulting and implementation projects · You control the creation of offers, presentations and concepts
· You have a safe appearance on customers. Whether kick-off, tuning or escalation: You remain sovereign and solution-oriented · Your strength is interpersonal competence, both on site and remote with the entire team · You bring previous knowledge in the IAM area and midPoint is a term for you, as an alternative, show great ambition to work on the subject area · You can demonstrate sound professional experience in IT and master project coordination
· We work as a team at eye level and actively support a critical introduction in everyday work · We offer you training according to personal needs and professional interest · We have the flexibility of a startup and competence from 30 years of professional experience · We have offices for feeling well and the opportunity to work in the home office by arrangement · Corporate car with private use, performance-related bonuses, free parking with e-store column, selection of drinks, snacks and coffee specialties, regular team events are of course for us
Location
 | IAM Factory AG | |
| 55130 Mainz | ||
| Germany |
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