Customer Advisor (m/w/d)

Account Manager (m/w/d) We are around 16,000 colleagues. Each of us has its individual reason to work with BARMER – and every reason is important to us. But we all have one thing in common: whoever works here is committed to the health of millions of people every day: because we help to live healthier, ensure the best possible care in case of illness and support in case of precaution. With this claim we develop further. Towards a dynamic company in a digital market, with free space for new impulses and social responsibility. Our special culture makes it possible: we stand for each other, across locations, disciplines and career levels. We work together, because only together we can get the highest good of the human being and keep health thinking. Therefore: Find your reason to work with us.

In this position, our customers advise you service-oriented and individually to all services and products of BARMER. In addition to the personal and telephone consultation, the holistic advice of our customers also includes consultation via our digital channels. In addition, you will process performance requests from our insured persons. If necessary, you will also conduct consultations in English to provide the best possible service to all customers. In your task, you give a face to the customers as a personal contact person or personal contact person and thus build a customer loyalty.

They have training in statutory health insurance or comparable training. Thanks to your communication strength, you are able to inspire our customers with our service strength and our products. Also in challenging situations, you will find solutions for our customers with empathy and empathy. In the consultation you bring the interests of the customers skillfully in line with those of the company. To do this, you bring English skills and show yourself open to digital media. They are characterized by a high degree of digital affinity and flexibility.

Up to 39 days holiday We offer at least 30 days a year, from the 40. Year of life even 32. In addition, holiday money can be converted into free days. Thus, up to 37 or 39 days holiday possible per year. 38-hour week We allow our employees a good work-life balance. Sliding time model with Homeoffice possibility We enable high flexibility in the design of work. Holiday & Christmas money As a small financial syringe every year in addition to the regular monthly salary. Corporate Benefits Numerous discounts, such as mobile phone rates, travel, insurance, events and much more. Collective agreements & regular salary increase We guarantee wage equality and fair pay with fixed wage jumps by collective agreement. With this we create retention and orientation. Health services: Gympass, JobRad, 7Mind, CyberHealth, HelloBetter In addition to healthy leadership and a modern working environment, we offer innovative solutions to exercise, mental health and nutrition. Parttime We live compatibility, so every job is also possible in parttime – also leadership positions. Lifetime account Our employees can save their working hours and use them at a later stage, for example for a longer period. sabbatical To get your head free, to realize dreams or to develop yourself personally. Capital benefits and occupational pensions We pay the maximum of assets of EUR 480 per year. Individual support & training We enable individual further development and actively promote our employees, depending on the need and competence. Open culture & engagement: LGBTQIA* community, women network, father network With hospitations, communities, network events and board dialogues, we promote transparency, openness and respect for all. JOBV1_EN