SIGNAL IDUNA Gruppe | Germany | 22xxx, 21xxx, 20xxx, 44xxx Hamburg, Dortmund | Permanent position | Full time / Home office | Published since: 16.10.2026 on stepstone.de
Genesys & google CX Agent Studio Engineer (m/f/d)
We change the insurance world and look for you to help shape the future. As one of the largest German insurers and financial service providers with headquarters in Hamburg and Dortmund, we have fundamentally transformed ourselves in recent years. Our modern and agile working world, in which we work in a centered manner, is characterized by openness and courage. We attach great importance to mutual appreciation and trust. We welcome diversity in all its facets and believe that different perspectives and experiences are crucial for innovation. Become part of our team, introduce your ideas and change the now with us. In a cross-functional team (squad), you implement the next generation SIGNAL IDUNA language portal. As part of the service lighthouse of our company strategy MOMENTUM30, we are driving forward the implementation and scaling of Genesys (CCaaS). In the first step, our current voice portal is replaced by the AI-assisted voice solution and refined by virtuous agents using Google CX Agent Studio. We would then like to support the service employees through an AI chatbot in daily work. Join us to integrate the cloud-based CCAI platform, design and program connectors to connect to our systems. As a developer, you are additionally organized in a chapter. Together, the chapter develops and develops technical and methodological foundations and improves the quality of the products. .
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Your tasks • Your profile • What we offer
Developing a future-proof architecture of our language and customer chat solution Implementation in the existing system landscape Close cooperation with our partner Google Cloud & the Genesys Professional Services Analysis, quality assurance and implementation of technical requirements An environment of agile software development in a wide range of technology stack Implementation and implementation of automated developer tests (technical and technical) Implementation and implementation of structural improvements in the code (refactoring) A series of regular documentation of developments Takeover of the role of the technical product manager
has completed studies or training with IT orientation ideally owns knowledge of Genesys, CX Agents Studio or other virtual agents, as well as google Cloud Functions have relevant experience in programming know you with Clean Code and feel it right and important has affinity for cloud configuration and operation interested in Microservice and Application Architecture has experience in agile software development have team spirit, communication strength, an agile mindset and draw your attention through a high level of learning
you benefit from flexible working hours and mobile work your skills are systematically developed within the framework of competence management you benefit from benefits for your insurance contracts you will find a welcome restaurant that provides a healthy and varied lunch you will receive 40 € per month you can benefit from discounts at over 100 companies (Corporate Benefits) supports your health management
Location
 | SIGNAL IDUNA Gruppe | |
| Hamburg, Dortmund | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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