Sales Manager - Telesales Retention (m/f/d)

As a sales manager in the “Drillisch Operations” sales area, you are responsible for our external call centers service providers. You control and optimize sales performance in our 1&1 customer portfolio of Drillisch brands. On the basis of goals, key figures and analyses, in close cooperation with the internal areas, you control the measures to withdraw notices (retention) and actively control them in implementation. In addition, you will develop conceptual approaches to avoiding terminations (prevention) in the customer base and set up test series with the Telesales service providers. In cooperation with them, you can successfully control the measures and ensure the corporate objectives in the area of retention and prevention. The quality requirements we place on our consulting talks are always in focus.

You work closely with our external Telesales service providers and actively support them in their marketing activities You develop measures to secure various sales targets and optimize sales performance Operational planning, implementation and daily monitoring of these measures are your tasks You are responsible for the achievement of targets, identify potentials for optimization and derive recommendations for action You show risk factors that lead to an impairment of the key figures and are responsible for deriving appropriate measures The quality of the sales talks is our heart. This is subject to consistent examination and is carried out in cooperation with the internal specialist departments You regularly ensure your presence with the service providers with on-site visits and promote joint dialogue and knowledge exchange Your sales successes represent the management through regular reporting and presentations or use your scope to develop and present new topics

In addition to a completed training with a commercial or technical focus or a degree programme, you will bring practical experience in managing service providers in telephone sales.

You know the processes in the Telesales environment and have experience in controlling call centers You have talent and enthusiasm in the marketing of mobile products and have ideally collected experience in the recovery of endangered existing customers You will be happy to pass on your knowledge to other colleagues and external service providers in their development You are able to successfully combine entrepreneurial success and customer satisfaction with each other and win interlocutors with your secure and binding appearance for yourself and our goals High analytical and conceptual understanding as well as a solution-oriented approach are your strengths as well as a high degree of self-control, initiative and commitment You are routined with MS Office applications and bring travel readiness (2-3 days per week) with

Attractive salary Strong community of team players Confidential working time with flexible classification and the possibility of working up to 40% mobile Numerous training options on and offline Discounts on 1&1 products and for various leisure offers Restaurant (Montabaur) Free drinks and fresh fruit Jobrad grant