Apprenticeship as a Service Specialist (m/w/d)for Dialogue Marketing - 01.09.2026

Welcome to the health insurance – a strong community of many different people! We use our individual strengths to keep our insurers healthy and healthy. We develop and support each other on this path. Because for us: Better get on together.

During your training as a service specialist for dialogue marketing, you will support our customers by phone and email. You are the first point of contact for your concerns. With your professional appearance and experience in customer contact by phone, you are a key contributor to customer satisfaction. Support and advise interested people via various communication channels (telephone, email, chat). Here you will show the advantages of AOK Rheinland/Hamburg and assist in attracting new members. In the customer management service centre, you will learn sales processes as well as all relevant teams and their various tasks. You will be given basic knowledge of social security law. An excellent combination of theory and practice is offered. It works with modern information and communication systems and maintains customer data in the CRM system. Numerous seminars prepare for the tasks in the AOK dialogue marketing. You will learn about the comprehensive range of services and the additional services of AOK. The processing of customer requests is your responsibility.

A qualified school degree is available and you have provided good services, especially in Mathe and German. Openness in dealing with people and a service-oriented approach are obvious to you. Team skills, performance and self-employment are among the strengths. Joy in customer contact and a pronounced communication skills you bring. Commitment, sense of responsibility and resilience as well as negotiation skills and balance characterize your work. You should bring a very good expressiveness, a quick understanding and a readiness for mobility.

Payment: We offer you an above-average training allowance of over EUR 1,100 from the first year of training, an occupational pension scheme, asset-effective services and holiday and Christmas money. Work-Life Balance: Use flexible working hours as well as 30 days holiday per year for a balanced work-life balance (Christmas and New Year's are free of work). Jobticket: Relax to work with the job ticket for Azubis that we subsidize. IT equipment: You work in a modern environment with the current IT systems and are equipped by us accordingly. Working atmosphere: In our company with around 8,000 employees, a very good working atmosphere awaits you in open and helpful teams. Responsibility We prepare you perfectly for your future job and are always at your side. So you quickly become independent and take responsibility early on. Further development and career: After two years of training, you will find a wide range of applications so that you can develop and realize yourself individually. JOBV1_EN