Second Level Supporter (m/w/d)

2.800 - 4.000 EUR pro Jahr

Randstad is one of the world's leading personal service providers with to become as specialized and as fair as no other Companies in the world of work. Through corporate strategy “partner for talent” we find, promote and connect specialized talents with companies – worldwide, on site and always with high speed. We create powerful, diverse and agile teams and support each individual to to achieve successful career with equal opportunities.

Randstad Professional is one of the four specializations of Randstad and focuses on the placement of specialist and Managers in the future sectors IT, Engineering, Life Science and Office.

Your career is no coincidence! Take advantage of our unique network: We are currently looking in room Ulm for an IT company a 2nd level supporter. You are specialists and looking for a new Challenge? Trust our expertise and use our Jumpboard to success. Apply online now! We emphasis on equal opportunities and welcome the application of People with disabilities whose inclusion is a special concern to us is.

• Processing of user requests and incidents from the 1st level be forwarded

• Classification of faults and requests with subsequent Solution of the 2nd level support problems

• Record and monitor service tickets

• Guide user support via remote solutions

• Close cooperation with 3rd level support

• Support for evaluation and project topics

• Participation in the creation of FAQs, documentation and Manuals

• Complete training as a professional informant or comparable qualification

• Knowledge in one or more of the following areas: Client Hard- and Software, Apple Mac, Printer and Office applications

• Good knowledge of German

• High customer and user orientation

• A solution-oriented approach to work and the idea of services

• Performance-oriented salary package according to qualifications and Professional experience

• Extensive social benefits, including Christmas and Holiday allowance

• Holiday entitlement of up to 30 days a year

• Monthly changing employee offers, e.g. for technology, fashion, Cars etc.

• Onboarding program

  Joblocations:

89073 Ulm, Danube, BADEN_WUERTTEMBERG, GERMANY

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