Working Student (m/f/d) – Customer Service & Data Support

In this role, you will support our organization by contacting existing and potential customers by telephone and helping us build a better understanding of their installed equipment and service needs. Your focus is not on selling. Instead, you will collect and update customer information, identify potential service requirements and ensure that relevant opportunities are passed on to the appropriate Service Manager or Service team. Your Responsibilities Contact existing and potential customers by phone in selected markets Introduce yourself and ECO3 in a professional and friendly manner Collect and verify information about customers and their equipment Find out which equipment, CTP systems and related solutions customers currently use Ask whether equipment is operational currently, in use or available at the customer's site Identify whether customers may have a need for maintenance, servicing or service contracts Update and maintain customer and equipment information in our systems Document telephone conversations and relevant information in a structured manner Recognize potential service opportunities and forward them to the responsible Service Manager or Service team Support the service organization with market and customer information Help improve the quality and completeness of our customer database Your role is to make the initial contact, gather relevant information and identify potential service needs. When there is genuine interest, you simply connect the customer with the appropriate ECO3 Service contact.

We are looking for someone who: Is currently studying at a university, who enjoys communicating with people by telephone Is comfortable speaking with people You have never spoken to before and has a friendly, open and confident communication style Is curious and enjoys asking questions and gathering information Works coloring, remote and in a structured way Is reliable and able to document information carefully Has good listening skills and pays attention to details Is comfortable working independently in a remote environment Has a professional and service-oriented attitude Experience in customer service, telemarketing, research or a similar environment is advantage, but not essential. Languages: Because you will be communicating with customers in different countries, language skills are particularly important. You should speak at least two of the following languages: English English Spanish French Polish

Fixed term contract of 12 months A flexible remote working opportunity – you can work from anywhere No requirement to work from our Wiesbaden office Flexible working hours compatible with your studies Practical experience in an international company The opportunity to work with customers across different countries and markets Insight into the industry printing and international service operations A structured and supportive working environment The opportunity to develop your communication, organizational and professional skills Collaboration with an international Service organization at ECO3