Technician (m/w/d) Global Service Support

As one of the global market leaders in the measuring technology industry, Helmut Fischer GmbH is developing high-quality products for layer thickness measurement, material analysis, material testing and microhardness worldwide with more than 800 employees. The global sales organisation has a significant responsibility: It is the foundation that supports and accompanies our foreign companies. With passion and expertise, our employees advise on international marketing, service and application projects and are committed to gaining the confidence of our customers and strengthening the Fischer brand through deep technical advice. Our international customers, who have 21 sales and service companies worldwide, benefit from this strong, globally connected support that focuses on sustainable relationships and first-class support. For our site in Sindelfingen we are looking for

You are responsible for technical and administrative 2nd and 3rd level support for our subsidiaries and distributors abroad They are the cutting point for internal departments in the field of technological issues to our development, production and product management. They take over the implementation of online service webinars on selected technical topics The creation of various information documents (Notifications, Alerts) and service documents is also part of your task. They supplement missing service instructions of existing products, extend existing service instructions e.g. B. by video­tutorials and adopt technical solutions The support of internal departments at Complaints and the preparation of contributions to the monthly newsletter from the product area will be included in your activity.

Expertise: They have completed training in the field of electronics or mechatronics, with further training for technicians (m/w/d), as well as interest in international service topics Passion: You like to deal with technically demanding challenges and have already demonstrated your problem-solving competence. Skills: First experience with SAP (C4C) helps you to work in Trust and commitment: They maintain binding and open communication with other departments and carry out their tasks with a high degree of responsibility Listening and understanding: The communication in English is easy for you; good knowledge of German is advantageous You have just completed your training and are full of deeds and ideas? No problem! With the right attitude and interest in the task, we support you through further training and training to promote your professional and personal development! We have the opportunity to fully integrate your skills and interests in the development and development of the international service organization!

In the case of fishermen, the safety of a future-oriented workplace and the possibility of introducing new ideas are waiting for you. We have kept the spirit of a medium-sized company in the last 70 years. Short decision-making and personal exchanges shape our working atmosphere. As a foundation-led company, we value healthy growth, respectful cooperation, different perspectives and scope for our employees. Become part of the Fischer culture! Our goal is to achieve more together. In our teams we combine diverse skills, characters and experiences. Our Benefits: Takeover of the travel costs for the work journey A great family atmosphere with short distances and design space An individual and intensive incorporation Flexible working times Grant to the gym Occupational pensions Supplements to special events such as, for example, anniversaries or peaks Grant for our restaurant and fresh fruit every week Corporate Benefits Attractive salary offerings based on industry standards JOBV1_EN