Reception Manager at the Motel One Hamburg-Alster (m/w/d)

Оccupation: Receptionist (hotel)

Our heart beats turquoise. Working at Motel One is like coming to friends where appreciation and support are raised and the individual personality is welcome. We meet at eye level and understand ourselves as a team: from management to trainees. With our passion for modern design and high service quality, we create a home for our guests at Motel One. Our more than 90 hotels in 13 countries convince with exclusive design, high service standards and first-class city locations at an attractive price. As a supporter and pioneer of the Budget Design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and design together with us Motel One. As a front office manager (m/w/d), with your sense of human beings and your presence at the reception, you will welcome our guests from the very first moment. You will guide your team with up to 12 employees with empathy and clarity and create an inspiring working environment. Your claim: a smooth run at the front office ? from the arrival to the check-out ? and a professional performance that sustains guests and motivates your team to provide the highest quality of service. In addition, is one of your tasks: performing check-ins as well as checking the reservations, overbookings and options monitoring the cost and logistics revenue budgets Ensuring the quality standards as well as maintaining the quality management system Creating the service and holiday plans Incorporation, motivation and leadership of the reception team Conducting internal coaching, cross training and planning training for further development of the front office employees Personality and strong host qualities are yours? Because this is the first thing with us! You will also bring: training in the hotel compartment or at least 4 years of professional experience in the hotel industry / gastronomy or interest in a cross-entry (for example with a multi-year experience as a team leader in the service sector) The joy of the development of employees and leadership experience is absolutely necessary Host qualities and passion for the hotel industry as well as a high quality awareness and service orientation Open, communicative appearance, good ways of handling as well as a good way of expression in German & English (Wort & Font) INTERNATIONAL KARRIERE MACHEN Our national and international hotels or new openings open up numerous career opportunities. GUIDE TRANSMISSION IN GANZ EUROPA to ensure benefits! With reasonable staff rates in our hotels throughout Europe and in New York as well as other attractive discounts. With extensive trainings, annual trainings and coaching at One University, you can really get started. Whether a summer party, a Christmas party or our annual international football tournament, we celebrate success together with the team. FREE MOVEMENT AND SUSTAINABLE FOR WORK It can be selected between a grant to the public transport or a free bicycle.

Joblocations:

20099 Hamburg, HAMBURG, GERMANY