Service Manager (m/f/d)

You are responsible for the service and quality assurance of our ongoing ICT outsourcing contracts You meet our customers in regular service meetings, check and report on compliance with defined service level agreements In the advisory dialogue, you identify additional optimization potentials in the customer's IT landscape and implement them on a project basis You also contribute to the systematic improvement of our service management processes You work closely with other internal departments and communicate the respective project steps professionally and structured

You have several years of professional experience in the field of service management and bring a technical/economic study or comparable training with You convince by appropriate competence in the already applied management or migration of complex IT landscapes High affinity for modern, centered IT concepts or cloud and virtualization solutions (Basic) Knowledge in the field of ITIL frameworks and IT project management method Analytical and Structured Operation Very good communication skills and a high customer and service orientation Good knowledge of German and English in word and writing

Flexible working hours and mobile office in coordination with the supervisor Discounts thanks to the “Corporate Benefits” portal Bike leasing Free drinks & fruit Further training Employee events