evm-Gruppe | Germany | 56xxx Koblenz | Permanent position | Full time / Home office | Published since: 02.07.2026 on stepstone.de
Head of Grid Customer Management (m/f/d)
The evm group – these are about 1000 employees. Together we are the largest municipal energy and services company from Rhineland-Palatinate. We supply our region with electricity and natural gas, drinking water and clever services that really bring people on. We focus on environmentally friendly and resource-oriented action and social commitment. For our field of technical service, specialist field of network customer management, the energy networks Mittelrhein GmbH & Co. KG at the Koblenz site, we are now looking for a specialist department manager for network customer management (m/w/d). .
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Your tasks • Your profile • What we offer
Discipline and professional leadership of employees incl. Feedback, development and motivation Control and continuous optimization of processes in the network connection (end-to-end) Ensuring efficient, digital and customer-oriented settlement of network connections Responsibility for service quality, customer satisfaction and customer communication Creation and control of strategy, key figures and reporting for the field Budget planning, monitoring and initiation of countermeasures in the event of deviations Management and participation in projects and representation of the department in bodies
Complete studies (energy/supply technology) or technical training with master/technician Multiannual relevant professional experience Funded knowledge of energy networks as well as energy-economic regulations Experience in process management, analysis and optimization (including business knowledge) Strong leadership, communication and decision-making capability and high customer orientation
Culture: Friendly working atmosphere and open-minded, supportive interaction Regionality: Regional enterprise with resource-oriented action Financial security for now and in the future: Attractive, extra-tariff compensation, asset-effective services and energy cost subsidies. We provide a company pension scheme later. Balance: 30 vacation days, flexible working hours in the form of sliding time – usually between 06:00 and 18:00 at a 5-day week from Monday to Friday. Individual part-time models and mobile work Introduction: Individual and structured integration phase for the best possible start Training: We offer a long-term perspective for personal and professional development through our digital learning platform as well as internal and external training opportunities Mobility: Free staff parking for bicycles and cars, free charging for e-cars during working hours, a grant to the German ticket and good transport connection with the ÖPNV. Vehicles for service trips Health: Own sickness fund for short and uncomplicated paths also for the family. Accident insurance and grants for e.g. visual aids Company events: summer parties, Christmas parties, team events, because we like to spend time together Corporate Benefits: Special conditions for well-known brands from all areas of life for our employees
Location
 | evm-Gruppe | |
| 56068 Koblenz | ||
| Germany |
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