Team Leader Key Account Support Energy Services (m/f/d)

Team manager task: You take the disciplinary and professional leadership of a 31-person team with the focus on customer support in the areas of heating and operating costs accounting as well as reading and assembly. Responsibility area: You are responsible for managing and ensuring a timely, high-quality billing and guaranteeing sustainable customer satisfaction as well as high service quality. Coordination and analysis: The coordination and analysis of customer requests and complaints are one of your major tasks. Together with your team, you will ensure efficient and solution-oriented processing. In addition, the creation of reports, statistics and reports for the head of customer support is one of your tasks. Further development and promotion: You identify qualification requirements and ensure the continuous professional and personal development of your employees.

Expertise You have completed technical or business studies or comparable training. You bring a strong technical affinity and have sound knowledge in SAP IS-U as well as CRM systems. You control the safe and routined handling of MS Office. Expertise You are an experienced and resilient manager with several years of professional experience in the care of demanding large customers. You have proven experience in the management of specialist teams that are characterized by customer-oriented, structured and quality-conscious work. Motivation & team spirit You convince by a high degree of empathy, pronounced communication strength and social competence – combined with a pragmatic hands-on mentality. You live service orientation, recognize development potentials early and drive the strategic development of the large customer support team.

Company and team events as well as regular social days for employees. Grant to the German ticket and numerous corporate benefits. Membership at the Urban Sports Club and discounted massages. Seminars and further education, both internally through our own learning platform, and externally. You can rely on this – your benefits Work-life balance: Our regulated working hours as well as a variety of contract models offer you great scope for action in everyday work. It usually awaits you an unlimited contract with 30 days vacation and the possibility – depending on the location – to work flexibly and mobile. Health: Your well-being is our heart. This is why we offer you discounted fitness facilities, on-site massages and regular sports events. However, as a healthy body also belongs to a healthy mind, there are also advices on mental health, care for family members and childcare. Mobility: So that you can get to work well and environmentally friendly, you will receive a grant from us to the Deutschlandticket. If you prefer to travel with the bike, you can also do this: With JobRad you can lease your dream bike to top conditions. Further development: We want you to feel comfortable with us from the start. For this we have prepared an intensive onboarding that makes you fit for the job. If you still have questions, worries or wishes, a personal sponsorship will help you. Of course, with regular trainings, e.g. on our specially designed learning platform, workshops and other offers, we ensure that you always stay up to date. Our diversity makes us stronger We work not only on a smart, but also on a diverse future. Therefore, we value and promote all our employees equally – regardless of their nationality, ethnic or social origin, gender, age, sexual orientation or religion. We acknowledge and commit ourselves to this – in our daily work and the signing of the Charter of Diversity. .