Praktikant User Experience Research (w/m/d)

With over 9 million customers, ING is the third largest private customer bank in Germany. Whoever works at ING doesn't just do a job. Working with us is the chance to change something. How you doing? By touching the lives of millions of people as a global bank and aiming to have a positive influence on society and our planet. And by staying human, close and personal thanks to our start-up mentality – as unbanky bank.

Praktikant User Experience Research (m/d) im Standort Frankfurt

You never stop being curious, and you want to learn every day. And this is best of the best and with the best views. You are looking for the challenge and want to finally put the theory of your studies into practice. That's exactly what you need to do in an internship.

With great curiosity, you can track customer needs and help us develop outstanding service offerings. In our user research projects, you will be there from planning to organization to implementation. Together we test hypotheses with the appropriate qualitative and quantitative methods, such as interviews, surveys or usability tests. Then you analyze the information you have gained and guide measurable insights from it to help us design new action recommendations and directions. And even when it comes to carrying customer needs in different teams in the ING and developing our research and design culture, we can count on you soon.

Immatriculated in the Bachelor / Master in Economics, (Economic) Psychology (also with focus on Human Factors), Social Sciences or the like or in the Gap Year between Bachelor and Master's degree First experience with interviews, surveys or market research Ideally statistics and first experience with data analysis; Design thinking skills are beneficial Fun in scientific work and practical application Empathically to customers and interested in their behaviour Careful and independent working Will to help shape the world of tomorrow German at native language level, English fluent in word and writing Available from 1 September 2025 for 4-6 months (please specify the exact period incl. start date in the letter)

Appealing remuneration, free Germany ticket, 30 days vacation, operating restaurant Cooperation at eye level in a du-culture Hybrid work model: In addition to work in the office, you can also work on the mobile – as part of operational, legal and regulatory requirements. Lion-strong networking offers, personal and professional training opportunities as well as a variety of options for movement, prevention, nutrition and balance JOBV1_EN