Team Manager Customer Success for Key Accounts (m/f/d)

Discipline and operational management of a team of up to 10 Customer Success Consultants in the enterprise environment Overall responsibility for team performance along key customer-success goals such as customer satisfaction, customer retention, up- and cross-selling Translation of corporate and sector goals into clear team goals as well as definition, control and monitoring of relevant KPIs (e.g. number of meetings & outbound calls, processing of defined alerts) Active performance management: regular 1:1 talks, feedback, coaching and development talks on the continuous development of team members Ensuring consistent, high-quality customer support according to defined customer-success standards (e.g. account reviews, renewal and consumption management) Close cooperation with internal stakeholders such as Sales, Product, Revenue Enablement and Service Operations to optimally support and further develop our enterprise customers Acquisition of escalation management in complex customer situations and active support of consultants in critical phases Accompanying and implementing changes, new products and processes in the team

Skills & qualifications (reworked & added) Complete study of economics, economics or comparable qualifications or relevant professional experience Multiannual professional experience in the Customer Success, Account Management, Consulting or a comparable customer and sales role in the B2B environment First leadership experience (disciplineal or professional) as well as a pronounced coaching and development Strong commercial understanding with focus on renewals, value realization as well as up and cross-selling Experience in dealing with KPIs, performance analyses and data-based management of teams Very good communication capability across different hierarchical levels as well as safe occurrence against internal and external stakeholders Structured, solution-oriented operation and a high degree of self-responsibility flowing German and very good English knowledge in word and writing

For us as a community it is important that you not only feel comfortable with us, but also outside work. Because your job is to enrich your life. This is why we offer you the following advantages: 30 days holiday + 1 day of service + 2 extra days for Christmas and New Year Hybrid working model Occupational pension Operational risk life insurance Volunteer days Jobbike In-house Gym In-house Barista Discounted Urban Sports Club membership Discounted parking, job or Germany ticket and you can bring your dog to the office! Our Commitment Same opportunities for everyone – this is important to us! We are convinced that diversity and inclusion are important elements for our success as a global company. That's why we want to win, promote and bind the best talents for us. We look forward to any application, regardless of origin, gender identity, sexual orientation, disability, ethnicity, religion, worldview, age, marital status or other characteristics. .