Customer Service Specialist - Energy Industry / SAP IS-U (m/f/d)

The supply of energy and drinking water to Karlsruhe citizens is our task. We can handle you together with our partner.

Better supplied, more thought.

Our products make life easier. Light, warmth, coolness, freshness, cleanliness, entertainment, relaxation, artificial pleasure, information, ease of work: Everything is available at any time in no time or at the touch of a button - thanks to electricity, natural gas, drinking water and district heating, which come into the house in a pleasantly inconspicuous manner by line.

Over 1,100 employees ensure that customers in Karlsruhe and the region can enjoy this service as undisturbed as possible.

We're home in Karlsruhe. This requires us in particular to guarantee security of supply and environmental protection.

With revenues of more than EUR 600 million and investments of around EUR 74 million, the Stadtwerke Group contributes significantly to the economic power of Karlsruhe.

90,000 Karlsruhe households are heating with natural gas, over 32,000 with district heating, which comes to over 90 percent from waste heat and power heat coupling. 190,000 electricity customers can rely on us as reliable energy suppliers. The drinking water for 400,000 people in the region is of the best quality and a healthy thirst quencher. Various heat and cold services as well as contracting and consulting are promising new business areas. Investment in renewable energies and the expansion of district heating are Karlsruhe contributions to the energy transition. You take over the processing of complex customer requests and complaints and work closely with our service providers:in 1st level support and with the relevant network operators:inside You support our customer service team with your expertise in the 2nd-Level Backoffice and ensure sustainable solutions You actively promote the further development and optimization of our processes and projects in the field of customer service With your ideas and experience, you are driving improvements and shaping efficient processes for our customers:

You have a completed commercial or sales-oriented training You bring multi-year experience in customer service – both in personal and in written and telephone contact You have first experience in complaint management and professional deescalation of client situations, ideally in the EVU environment or a comparable industry You have a sound understanding of the sales EVU processes as well as market communication and enjoy cross-departmental cooperation and work in the team You have a quick understanding, a structured way of working and a high service orientation You have very good knowledge in MS Office (Word, Excel, PowerPoint, Outlook), SAP IS-U and SAP CRM and have knowledge of German in word and font that is safe to negotiate

An interesting, challenging and versatile task field in a motivated team A flexible working time model A performance-oriented remuneration according to the TV-V Modern office worlds Extensive social benefits An attractive retirement provision