Ensuring operation in system environments Ticket processing taking into account SLA ́s Support and Troubleshooting Disturbing within 1st Support Ensuring customer communication (telephone, email, ticket) as well as regular status update / documentation in the ticket system Software maintenance, patch management

Successfully completed training, e.g. as a specialist informatics, system integration, system electronics, technical assistant for computer science, call center agent, merchant for dialogue marketing or comparable qualification or Professional experience in IT customer support or professional experience in hotline operation Experience in telephone support is desirable First experience in IT support as well as in handling ticket systems is advantageous Basic knowledge of operating systems, office environment and mobile devices First expertise in routing & switching would be desirable Flexibility in working hours Monday to Saturday between 06:00 – 20:00 Good knowledge of German in word and writing, advanced knowledge of English Beginners and professional beginners are welcome! Flexible working hours and mobile office in coordination with the supervisor Discounts thanks to the “Corporate Benefits” portal Bike leasing Free drinks & vitamins (fruit) Further training Employee events