Service management (m/f/d)

Liebherr-Baumaschinen Vertriebs- und Service GmbH is part of the international group Liebherr. With more than 650 employees, she is responsible for sales and service for earth-moving and material handling machines, tower cranes and products of concrete technology in large parts of Germany.

Job ID 81463

Professional and disciplinary leadership of the service team Contact for customers from the area of responsibility for service operations Ensuring customer satisfaction through structured complaint management and quick processing of technical and commercial customer requests Optimization of workflows and resource planning in the field of repair, maintenance and maintenance work Ensuring efficiency and profitability in service operations Monitoring work quality and ensuring compliance with all regulations

Successfully completed commercial or technical vocational training, ideally with master or technical completion alternatively a further education as a specialist (m/w/d) Professional experience in customer service, preferably within the construction machine industry Technical understanding, ideally in the fields of mechanics, hydraulics, electrical and mechatronics Representative communication and leadership skills High customer and service orientation combined with a structured, dedicated and cost-conscious operation

Good future perspective in a growing family business Indefinite contract of employment with performance compensation under the collective agreement for wholesale and foreign trade Financial allowances and special leave days for family and operational occasions Occupational pensions and private pensions, pensions and pensions Attractive benefits from selected partners (Corporate Benefits) Sports offers to promote health (bike leasing, wellpass) Onboarding with comprehensive integration as well as numerous offers for professional development