Process Consultant IT Service Management (m/w/d)

REMONDIS IT Services is the central IT service provider for the REMONDIS Group as well as the manufacturer and provider of software for internal and external customers. The task of REMONDIS IT Services is to support all companies of the group in fulfilling their tasks with digital solutions. Our expertise ranges from process analysis to software development to the operation of our own data centers and IT systems. We provide the necessary technical infrastructure for more than 15,000 users at more than 1,000 interconnected sites worldwide. Company headquarters Lünen Order No: 129508

How your day looks like In your position as a process consultant IT service management, you take over the analysis, design and development of company-wide ITIL conformer IT service management processes with the focus on incident, service request management, problem and change management. Ownly responsible, you will advise on existing and new processes and provide methodological support in requesting with our internal customers. In addition, you accompany and manage IT service management processes over their entire life cycle along with the respective specialist departments. Competent advises and supports IT specialist departments in implementing IT service management processes according to ITIL “best practices”. You are responsible for both the inclusion and improvement of processes and workflows as well as their implementation in ITSM tools as well as the implementation of interfaces to operating systems and the automation of entire process chains. Finally, you develop and manage our service catalog.

This skills you bring You have successfully completed your studies of (economic) informatics or have completed training as a specialist or multiannual professional experience in the ITSM environment. You convince with very good knowledge and experience in the environment process and organization design, especially in the definition of processes according to ITIL and their interfaces. In addition, you draw your attention through IT affinity and have (technical) knowledge in one of the following areas: ITSM tools (e.g. design, implementation of workflows), data models, modelling languages (BPMN). Your strengths include a high degree of reliability and sense of responsibility, communication and conflictability both in German and in English, secure appearance and a strong team understanding. Ideally, you have successfully completed a certification for the ITIL Expert or ITIL Managing Professional. A high self-motivation, readiness for learning and identification with the tasks of the team and the company as well as an independent, solution-oriented and flexible way of working complete your profile.

This makes REMONDIS IT Our environment We are responsible for the global application for the REMODIS group with about 20,000 users in over 1,000 companies at about 3,000 locations. Internal communication and cooperation across multiple sites is carried out, for example, with MS teams and is also supported by our intranet. Magnificent colleagues with a common vision work at eye level for the success of our customers and users. Our offer for your use Get in with us and profit from the strengths REMONDIS brings as a group of companies. Our view is directed towards the future. This is why we promote your competencies and offer you safe perspectives as well as attractive benefits: a dynamic environment with short decision-making Various tasks with a high degree of self-responsibility Very good training-on-the-job and involvement by experienced colleagues A flexible working time model with the possibility of mobile work Various training options service leasing and attractive employee discounts on various online portals and in fitness studios Large beverage selection, fruit basket and a canteen Employer-side support for asset-effective services, occupational pension schemes or the contribution of the Kita The future belongs to you: Join www.remondis-it.de. REMONDIS IT Services GmbH // Anja Thiemann JOBV1_EN