Universitätsklinikum Düsseldorf | Germany | 40xxx Düsseldorf | Permanent position | Part time - flexible / Full time | Published since: 16.07.2026 on stepstone.de
Deputy Head of Switchboard (m/f/d)
Universitätsklinikum Düsseldorf (UKD) is the largest hospital in the state capital and one of the most important medical centers in NRW. The 9,300 employees in UKD and subsidiaries are committed to the fact that over 45,000 patients can be treated in a stationary manner annually and that 270,000 can be provided outpatiently. The UKD stands for international excellence in healthcare, research and teaching as well as for innovative and safe diagnostics, therapy and prevention. Patients benefit from the intensive interdisciplinary cooperation of the 60 clinics and institutes. The special strength of the university clinic is the close interconnection of clinic and research for the safe application of new methods. At the UKD, tomorrow's medicine is created. Every day. For the area D01 – Patient communication center, we are looking for a Senior Consultant (m/w/d)
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Your tasks • Your profile • What we offer
Representation of the management of the telephone centre including writing of the service and holiday plans Acceptance and forwarding of reanimation runners from the entire site (except ZOM 2) Acceptance and forwarding of Notsectio Runs triggering and accepting Rea test calls and their control feedback triggering and accepting Notsectio test calls and their control feedback Contact between PDL Background and requesting stations Manufacture of contact to/to the service provider Calling doctors if a telephone connection is not working or possible Switching / Interface to Security Service Picking out patients via the door exit, passing the station and telephone number with subsequent connection Making phone connections abroad Accepting internal conversations with forwarding and possibly. Outputting the number Accept and forward queries from doctors / doctors from other hospitals regarding findings, therapy agreements, assignments etc. Answer or forward requests from care services, police services, rescue personnel or fire brigade Participation in the interlayer service (24/7)
Completed vocational training in a recognized occupation (kfm./med.) Experience with Call Center software and CRM systems required Understanding the needs of customers / customers and processes in a telephone center Hospital experience or medical knowledge required Direct experience required in the telephone center or in the customer service Ability to motivation and leadership of a team Communication strength and empathy Organisational skill and enforcement Ability to optimize workflows and improve service quality Flexibility and adaptability Organisational skill and enforcement Ability to optimize workflows and improve service quality Flexibility and adaptability
38.5 weekly hours A qualified incorporation concept catering options Internal continuing and continuing training All benefits customary in the public service, e.g. supplementary pension Daycare centre Personnel accommodation Remuneration takes place according to TV-L in the pay group 5, accounting for all periods of time according to the tariff regulations. .
Location
 | Universitätsklinikum Düsseldorf | |
| Düsseldorf | ||
| Germany |
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