CANCOM SE | Germany | 10xxx, 14xxx, 13xxx, 12xxx Berlin | Permanent position | Full time / Home office | Published since: 19.05.2026 on stepstone.de
Specialist Service Desk 2nd Level Endpoint Management (m/f/d)
CANCOM is looking forward to an innovative, agile and sustainable environment: More than 5,300 employees work every day to improve cooperation and exchange in different areas of life with the help of modern IT solutions. You want to be part of it and go the next career step? Then become part of our digital journey. We are looking forward to people from a wide range of disciplines that are open to new people, have innovative ideas and want to advance goals together in the team.
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Your tasks • Your profile • What we offer
You are the first contact point for more than 50,000 mobile devices in the Berlin education sector You can classify, prioritize and document Incidents and Service Requests Analyzing and correcting faults on Windows 10/11 clients – structured, solution-oriented and customer-focused You actively keep the flow of communication with our customers running: by phone, ticket or email – including clean documentation in the ticket system You work closely with system administrators, document solutions in the Knowledge Base and help develop workarounds You accompany the test management for new software products and carry out quality assurance measures – e.g. ticket reviews or application tests You implement Standard Changes independently (e.g. in Azure AD and MS Intune, in coordination with the admin team)
Embossed affinity for technology and problem-solving – you like to go to the ground Basic knowledge of ITSM processes (e.g. incident, request, problem management) as well as experience with common ticketing systems (e.g. OTRS, Jira, ServiceNow) Very good communication skills – even if it gets stressful Structured and process-oriented operation with a view to the essentials Basic knowledge in Windows 10/11 and first experiences in IT support Ideally already touch with Endpoint Management, Azure AD or MS Intune
Mobile Office in consultation with the supervisor Discounts thanks to the “Corporate Benefits” portal Bike leasing Free drinks & fruit Further training Employee events
Location
 | CANCOM SE | |
| 10587 Berlin | ||
| Germany |
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