Senior Service Technician (m/w/d)

As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,700 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, you are worried about the future digital capability of the Bundeswehr.

now and in full time in Germersheim. For more than 150 locations, the Service Center Fritzlar ensures decentralized service provision and permanent representation of BWI GmbH on site in the properties of the Bundeswehr. In addition, the Service Center processes defined task packages within the framework of projects and provides on-site service at the BWI internal IT.

Tool-based acceptance, analysis and elimination of disturbances in the PC, telephony, LAN and WAN environment Implementation of moving orders, primarily in the area of telephony and PC Compliance with predetermined reaction and suppression times and on-site support of central operating units Working with projects to further develop and adapt IT infrastructure decentralized implementation of the second-level support or Support of the central operating units on site as the face of the BWI to the users Complete and structured documentation of all activities in the systems used Implementation of DGUV V3 tests Cyclical provision of readiness services

Complete IT-related vocational training (e.g. IT-system electronics) or comparable qualification with experience in the field of public authorities

About 3 years of experience in IT, TK or networking

Knowledge gained in handling ticket systems and IT processes

Impressed team capacity, sense of responsibility and target orientation

High organizational capacity, careful and conscientious working

Own initiative and safe occurrence in customer contact as well as reliable German knowledge

Driving licence Class B and mobility readiness

Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr The goal is for us. For us, an appreciative approach and a great team spirit are elementary You start with 30 days of annual holiday with option for individual adjustments Our Benefit app provides you with a monthly balance and tax relief on tickets for the ÖPNV We allow you flexibility to reconcile work and private life, for example through mobile work or trust work time We support your professional and personal training through individual measures and free access to LinkedIn Learning JOBV1_EN