Service Desk Team Coordinator (m/f/d)

You control the IT Service Desk in the day-to-day business and ensure a stable operation and compliance with the agreed SLAs. In doing so, you plan and coordinate layers, deployment times and presences and ensure a resource control in line, backlog and change areas. Calling, ticket volume, backlog and processing quality keeps you in mind, perform ticket reviews and ensure transparent and comprehensible processing. In addition, you organize and conduct internal coordination, pass on relevant customer and operational information and act as the first respondent to Major Incidents and operational escalations. In addition, you will be able to optimize processes and processes in the Service Desk.

You have a completed training, for example as a specialist informant:in for system integration. In addition, you bring several years of experience in 1st & 2nd level support and ideally in the operational control of an IT Service Desk. With Windows 10/11, Microsoft Office or M365 as well as ticket systems like TOPdesk are sure to change. In addition, you have a good understanding of IT service processes, SLA-oriented work, prioritization and escalation management; ITIL knowledge is advantageous. First experience in the professional and/or disciplinary leadership of teams of advantage Very good knowledge of German and good English in word and writing You bring the willingness to work in a defence environment. You also have a class B driving licence Personally, we especially like your organizational talent, your team skills, a structured way of working, clear communication and joy in sharing with customers and opponents.

Further development: With an extensive range of Bechtle Academy, individual career planning, expert: in-house and management programs, manufacturer certifications and much more, you are constantly developing and never standing. All-round careless package: Your future is important to us. This shows our attractive occupational disability insurance and occupational retirement with a grant of up to 100 percent. 30 days holiday: 6 weeks free time you can use to relax, relax, travel and feet. Onboarding: Our comprehensive introduction event MIKADO, a training plan individually tailored to your role, and a personal contact person ensure your perfect start with us. Security: As a future-oriented employer, you benefit from a secure and unlimited employment. .