Head of Customer Service Network (m/f/d)

Professional and disciplinary leadership as well as targeted further development of a team of about 10 employees Total responsibility for the management and quality assurance of the order processing (CSP) as well as the network connection, supply and accounting processes Ensuring high data quality through monitoring and maintenance of plant and customer master files Solution-oriented customer advice as well as sovereign clarification of complex and controversial issues Planning, control and continuous optimization of operations to achieve departmental objectives Responsibility for compliance with regulatory requirements (including MsbG, WiM) in the area of accounting, accounting and market communication Control and coordination of market communication and close cooperation with external service providers Efficient processing of complaints and complex requests from market partners, customers and service providers Analysis of legal changes and derivation and implementation of appropriate quality assurance measures Monitoring and evaluation of processes in the field of network connection production and maintenance Participation in the development and implementation of processes in the ERP system (Wilken Energy) Active cooperation in projects and acquisition of special tasks

M.Sc. in the commercial sector with experience in the technical environment, such as energy management or economic engineering Management experience Multiannual professional experience in the energy sector Knowledge of administration and handling in the field of network and measuring points operation, customer accounts, contractual accounts with end customers Impressive learning readiness for new topics Teamability, Communication Strength, Empathy and Enforcement IT affinity, very good knowledge in the common software programs

At the Südholstein municipal works, you will get the chance to introduce your potential and your ideas as best as possible and grow together with us. Responsibility will be transferred from the beginning. We play a major role in the reconciliation of work and private life. The personal development of our employees is at our heart, safety and health, and we support it on the highest standard. Team spirit and fellowship are very important to us. We rely on long-term cooperation and feel confirmed by the long-term loyalty of our employees to the company. Our Benefits for you: Reliability: An indefinite setting in a crisis-proof and system-relevant company Attractive salary: Payment by collective agreement TV-V, EC 10 - EC 11, a 13th salary and voluntary benefits Benefits: occupational pension (VBL) and a private accident insurance Holiday + leisure: You can enjoy 30 days of holiday (from 2027 a total of 31 days of Uraubstage), plus hours on your gliding time account at any time you can transform into leisure time Perspective + further education: You benefit from regular training for your personal and professional development Feeling good: You benefit from our digital and mobile time recording for a good work-life balance. Get your daily compensation free of charge in our swimming pool or with a bike via Bike Leasing – or use our cooperation with EGYM Wellpass