A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organization to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in. Stuttgart, Baden-Württemberg, Germany (Hybrid) At Hitachi Rail, we are driving sustainable mobility by making rail traffic safer, more efficient and more attractive. Our technologies enable billions of people to reach their goal in a climate-friendly manner. With 24,000 employees in more than 50 countries, we are a reliable partner for the best transport companies in the world. Workplace Service Manager (m/w/d) (Ref.Nr.R1008174) in full or part time at our location in Ditzingen near Stuttgart This responsibility is yours: In your role as Workplace Service Manager (m/w/d), you are responsible for managing central IT service processes as well as working with external service providers. You actively shape the quality, efficiency and further development of our IT services and consistently drive improvement processes.

You take over the incident and problem management for IT processes and ensure their compliance and further development You take over the control of external IT service providers for various services such as managed print services, telephony and media technology – from contract management to commercial responsibility to ensuring service quality You analyse disorders and weaknesses in the workplace operation, develop appropriate improvement measures and are responsible for their implementation As part of the problem management, you take over the management of escalations and thus ensure the service stability sustainably You are responsible for the introduction of new IT services, train the relevant user groups and continuously accompany the new services in their further development As part of the IT sector, you are actively involved in projects, take over the technical management as required and make a decisive contribution to the digitization of our internal processes

A completed study of Business Administration or an IT-related degree course forms the basis of your professional qualification In addition, you have at least five years of professional experience in IT Service Management In the control of international IT providers, you have already gained extensive practical experience Funded knowledge in asset management or license management is your profile as well as a very good technical understanding for IT services You convince with pronounced analytical skills and an independent and process-oriented way of working Your very good knowledge of German and English in word and writing as well as your communication strength and an occasional readiness to travel complete your profile

Our motivation and focus is the mobility change. Our teams develop innovative products and solutions. With our global expertise, we cover the entire railway system – from rail vehicles and maintenance to control and safety technology, digital control and smart ticketing systems. Our projects are diverse. To make our teams even stronger, we are looking for your support. We offer you an attractive overall package with the following benefits: Together strong: networking through internal networks such as YES (Young Employee Society) or WoMenTogether as well as working in international teams Our drive: Together we lay the foundations for the digitalization of the railway world in Germany and worldwide, in order to bring people safely to their destination and to their loved ones! Flexible work: We offer you flexible working models such as sliding time and hybrid work Attractive conditions: A secure and indefinite job in a globally operating company with collective bargaining An open dialogue and transparency are actively promoted and promoted. We are actively engaged in diversity, create the necessary framework conditions for this and commit ourselves to a consistent promotion of all forms of diversity. We are convinced that with mixed teams we achieve the best results and equal opportunities is a matter of course. Our exemplary action in the sense of an equal opportunities-oriented management of staff was honoured with the TOTAL E-Quality Award. With special programs, we promote diversity and inclusion as well as the reconciliation of work and family and support our employees in the balance between their private life and the exciting challenges of Hitachi Rail. JOBV1_EN