Kommunales Rechenzentrum Niederrhein | Germany | 47xxx Kamp-Lintfort | Permanent position | Part time - flexible / Full time | Published since: 20.04.2026 on stepstone.de
Customer service / customer support for the Customer Service Center (m/f/d)
The municipal data center Niederrhein (KRZN) is one of the ten largest municipal IT service providers in Germany. We provide more than 18,000 office jobs in the Council houses and county administrations at the Lower Rhine and in the Rhineland with every form of municipal information technology. Account Manager (m/w/d) for the customer Service Center The employment is unlimited. The position to be occupied is generally suitable for parttime workers. About your new job The employees of our customer Service Center (KSC) are central contact persons for malfunctions and service requests of our application administrations and customers from 7 am to 6 pm on Monday to Friday. .
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Your tasks • Your profile • What we offer
Qualified telephone and written recording, analysis and documentation of incoming support cases in a ticket system Solution of the highest possible share of these cases (1st level support) Persecution of further processing of disturbances delivered to the KRZN departments Monitoring of disturbances delivered to external service providers up to their conclusion Interface to user administrations and customers for information on planned maintenance work related to service restrictions or on existing disruptions
Successfully completed commercial or information technology vocational training and/or many years of experience in a customer Service Center / Call Center from a target group-oriented service area You have good knowledge of Office applications and are practiced in working with the PC. Knowledge about lotus notes and further knowledge about information technology are also desirable. You have very good knowledge of German in word and writing. You are willing to continue training and are not afraid of new technologies. Changing working hours during our service hours are easily possible for you (service hours from Monday to Friday, 7 am to 6 pm). You have a feeling for customers, their problems and concerns, and You are open and helpful. A safe, friendly appearance and communicative skill complete your profile.
Free parking and charging for e-cars and bikes Good integration with introductory events and exciting tasks Health actions and reduced access to a fitness network Numerous further and further training possibilities Benefit from exclusive discounts through our online platform We are a member of the company network “Success Factor Family” Crisis-proof job with flexible working hours Nobody is perfect! You don't meet the requirements to 100% and still want the job? No problem – we go the way together as a team – including incorporation and tailor-made development measures! !
Location
 | Kommunales Rechenzentrum Niederrhein | |
| 47475 Kamp-Lintfort | ||
| Germany |
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