Customer Service Clerk - Focus on Billing Processes (a*)

Оccupation: Customer service advisor

Hamburger Energienetz GmbH is a privately-owned company organised energy distribution network operators owned by the Free and Hansestadt Hamburg. Due to the merger of electricity grid Hamburg and Gasnetz Hamburg in September 2024 is Hamburger Energienetz GmbH Hamburg's largest energy distribution network computing company. What? you are moving the data exchange processes (e.g. GPKE) and make sure they run smoothly. You enter the billing in areas such as measuring point operation, network use and Additional and minor benefits and ensure that all processes correct and timely. In receivable management, you take the responsibility for measuring station operation and to clarify open post. The collection and maintenance of master data also to your area of responsibility to ensure data integrity and

• to ensure actuality. You're working customers and Customer complaints and find solutions that meet the needs to meet our customers. In addition, you can IT testing after process adjustments to the functionality and efficiency ensure. The written and telephone service of our Take customers and market partners you are true to ensure a high service standard. What are you doing? you have a successfully completed commercial Training and thus provide a solid basis for your career Career. Your experience in customer service, ideally in the energy industry, you are with the requirements and expectations the customers are very familiar. You have about knowledge in the processing of data exchange processes; which allows you to make them efficient and error-free. In experienced handling of MS Office and SAP IS-U you are practiced and can use these tools in a targeted manner. Your strong customer and Service orientation ensures that the needs of our Customers are always at the centre of attention. A careful Working methods and team skills characterize you and contribute to a positive working environment at * This is also important to us Why a (a) in the job title? Because with us the applications of all People are welcome who want us with their to continue diverse talents. The Hamburg energy networks GmbH strives to balance all genders in the company represent and promote professionally. Therefore, applications of all sexes equally desired. The applications of Hardly handicapped persons are preferred with the same suitability taken into account. © Hamburger Energienetz GmbH

  Joblocations:

Hamburg, HAMBURG, GERMANY