(Career changer) Customer Success & Quality Manager (m/w/d) - Credit Service

Unconditional customer orientation – as Customer Success & Qualitätsmanager (m/w/d) you act as the first contact person in complaints and develop corresponding solutions. Together with your team, you analyze the concerns of our customers and drive forward new process and quality improvements.

CHECK24 is one of the leading online companies and Germany's largest comparison portal. For more than 10 years, as a market leader, we have been offering our customers the best credit comparison in Germany, and we have not lost our start-up mentality.

We look forward to your application at C24 Kreditservice GmbH.

The management and processing of incoming complaints at advanced escalation level (2nd level) and the analysis and evaluation of these cases The evaluation of customer feedback from various online channels, including social media, to develop process and quality improvements Responsibility of complaints within the CHECK24 point program, PAYBACK cooperation and other marketing actions Supporting data protection-relevant enquiries, such as creating data statements, data deletions and blacklisting

(m/w/d) or banker (m/w/d) Experience in customer management or ideally in dealing with data protection issues The ability to act calmly and carefully in challenging situations and to keep in mind both the interests of the company and customer satisfaction Joy in written and telephone communication with customers Safe handling of MS Office applications Very good knowledge of German in word and writing

Steile Career Opportunities: Take the path to the expert individually or develop your lead (m/w/d) Continuing education: A broad training catalog, specialized staff development and side-by-side coaching support you on your career path Work-Life-Balance: Flexible working time model, balanced mobile work / home office, one week a year ''Work-from-Anywhere' from home or abroad as well as up to 10 days unpaid leave Environment in which you will feel comfortable: duz culture, regular business updates meetings, cool team events and drinksouts, an open-door policy for management as well as hoodie and sneakers dress code Food & Drinks: We provide you with a free meal (breakfast or lunch), fresh fruit from the region and coffee, tea and soft drinks Modern work: State of the Art Soft and Hardware Tools (e.g. Noise Cancelling Headphones) support you in the telephone customer support Extras: Coupons for numerous CHECK24 products, discounts for gyms and a certified company pension Jobticket: Convenient public transport tariff to our centrally located offices