Pharmatechnik GmbH & Co. KG | Germany | 82xxx Starnberg | Permanent position | Full time / Home office | Published since: 17.04.2026 on stepstone.de
Technical Management First-Level Support (m/f/d)
You want to shape your professional future with an innovative software company? Then set the course for your success: At PHARMATECHNIK you can expect an open working environment, flat hierarchies and plenty of space for your ideas. PHARMATECHNIK as one of the market leaders for pharmacy software develops powerful and reliable IT solutions for pharmacists as well as dental and medical practices. Around 800 employees work at 14 locations for the satisfaction of our customers. We want to further expand our leading position as an IT company in the healthcare market in Germany and look for our corporate headquarters in Starnberg as soon as possible Senior Consultant (m/w/d) in full time
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Your tasks • Your profile • What we offer
Professional leadership of a first-level support team (approx. 120 people) in the pharmacy business unit in the B2B business - therefore rather second-level support character Discipline leadership of a small central coordination team (about 2-3 persons) Planning and operational responsibility for all central FLS support services Close exchange with the departments of the company headquarters Local travel activities nationwide, focused on our 5 service regions Ensuring the quality in the defined processes, sustainable training of employees, demand-oriented skills management, specialization for specialist topics Monitoring and reporting on the defined KPIs in first-level support (including availability, reaction time, solution time, customer satisfaction) You report directly to the central service
Long-standing experience in IT customer support At least 3 years of professional experience in the management environment of a second level area, ideally in the B2B area Experience in employee management and the use of modern technologies in support (e.g. AI, service bots), this less in the classic FLS, but rather in the SLS context High self-initiative, motivation and commitment Embossed target orientation and communication skills Very good ways of handling and an extremely pronounced organizational talent entrepreneurial thinking Very good knowledge of Office applications
At PHARMATECHNIK you can expect an environment where team spirit is lived, innovation is part of everyday life and you can develop professionally. With flexible working hours, targeted training opportunities and modern jobs, we offer you the best conditions to actively shape your career. Our attractive Benefit program includes e.g. leasing bikes via pay conversion, a concept that supports remote work for many professional groups and a regularly rechargeable handbook. This and many more information can be found at https://www.pharmatechnik.de/ueber-uns/karriere
Location
 | Pharmatechnik GmbH & Co. KG | |
| 82319 Starnberg | ||
| Germany |
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