Excelsior Hotel Ernst | Germany | 50xxx, 51xxx Köln | Permanent position | Full time | Published since: 30.08.2026 on stepstone.de
Assistant Front Office Manager (m/f/d)
In 1863, the court restoration Carl Ernst met with the EXCELSIOR HOTEL ERNST in the heart of the Cologne city centre and set new standards in the Grandhotellerie. Under the motto "BEWUSST KARRIERE MACHEN" we would like to make a promise not only to our guests, but also to our approximately 190 employees. We have made it our task to promote and support our employees. Because they are the soul of the house and have made the house one of the world's best and most demanding luxury hotels with their personality and passion.
Type of employment: Full time
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Your tasks • Your profile • What we offer
Are you the born host? Personality, loyalty and customer-oriented action and work are your characteristics? Own-responsible work is exactly her thing?
Host with heart and soul, this is what makes us so special as an employee of the Excelsior Hotel Ernst and embody this thought. As an Assistant Front Office Manager, you will lead a reception team of 8 employees together with our Front Office Manager and will be the first contact person for our international and demanding clientele. You enter situations and problems correctly and quickly find suitable solutions for us and our guests. You convince your counterpart by an open, friendly and cordial being that always brings the thoughts of service and service to our guests. You support our reception line in all matters, including administrative nature, and are actively involved in the planning and room allocation. If you have already gained first experiences of an assistant job or comparable position, make the next step in your career. We support you with training and training, as well as promotion and change opportunities. Their development is diverse; we are going on!
Working in one of the best privately run hotels in the world Family environment and flat hierarchies Personal development perspective Night supplements in some departments Premiums for employee advertising Attractive rates of stay for the fairjob hotels, selection of German luxury hotels and the Leading Hotels of the world Possible participation in cross-training in the selection of German luxury hotels and the fairjob hotels Various training and training offers in the house as well as with our external partners Breit-based health management Promoting the work-life balance through care for your little ones Many community events such as summer festival, kick-off party Possible discounted use of our F&B outlets Participation in many projects for quality improvement for employees and guests Additional support for occupational pension schemes Access to Corporate Benefits and our employee promotion platform with many discounts Discounts in many Cologne facilities, e.g. museums, Cologne Zoo, Fitnessstudio
Location
 | Excelsior Hotel Ernst | |
| Köln | ||
| Germany |
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