ING Deutschland | Germany | 60xxx, 65xxx Frankfurt am Main | Permanent position | Full time / Home office | Published since: 19.05.2026 on stepstone.de
Product & Expertise Lead Strategy & Analytics – Collections (m/f/d)
With around 10 million customers, ING is the third largest private customer bank in Germany. Whoever works at ING doesn't just do a job. Working with us is the chance to change something. How you doing? By touching the lives of millions of people as a global bank and aiming to have a positive influence on society and our planet. And by staying human, close and personal thanks to our start-up mentality – as unbanky bank.
Product & Expertise Lead Strategy & Analytics – Collections (w/m/d) at Frankfurt
Professionally versed, strategically safe and communicatively competent – this describes you perfectly? As a leadership, you open perspectives, develop potentials and control your expertise with a safe hand in content? We are waiting for a corporate culture that focuses on diversity, open communication, team spirit and further education. Sounds good? Then apply – CV is enough. .
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Your tasks • Your profile • What we offer
With a strategic sense, you take responsibility for our customer journeys in the End-to-end Collections section, drive their development decisively and always close to the customer as well as in line with our ING values and regulatory requirements. You are responsible for vision, roadmap and further development and are building on a data- and analytic-driven controller, by which we emphasise operational excellence and sound decisions. As an experienced manager, you guide multidisciplinary expert teams professionally, support them in their development and create an atmosphere in a product-oriented, agile working environment where your team is happy and effective. Of course, in every step, you have aspects such as governance, risk management and compliance safely in your hands and also help with audits and supervision. At all, you rely on effective communication, work closely with COO, Risk, IT, Compliance, and global and external partners, and actively engage in global initiatives based on our Global Target Operating Model (TOM).
Extensive experience in product management, preferably in debt collections, retail leases or other financial services Detectional Successes in Product Ownership, System Development and Transformation Initiatives Understanding customer journeys, process design and analytical control Practice in leadership of expert teams in complex, cross-functional environments Strategic, data-driven thinking paired with clear understanding how data can support hypothesis tests or pattern recognition Ability to plan and evaluate effects in the medium to long term, including development roadmaps, taking into account the relevant factors Representative stakeholder management competencies locally and globally Open to cultural diversity in an international environment Very good German and English in word and writing
Operating pensions, asset-effective services, free Deutschlandticket & Bike LeasING, operating restaurant Hybrid work model: In addition to work in the office, you can also work on the mobile – as part of operational, legal and regulatory requirements. Individual working time models, Sabbatical, support for care & childcare costs Own budgets for personal development and health plus personal equipment budget for your mobile workplace
Location
 | ING Deutschland | |
| 60486 Frankfurt am Main | ||
| Germany |
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