Head of Customer Service (m/f/d)

The Berlin water companies are with over 4,800 employees: the largest company in the water and wastewater industry in Germany. As a company of the Land of Berlin we design and promote the lively, modern metropolis of Berlin. Berliner Wasserbetriebe are widely regarded as a stable business enterprise and a reliable employer beyond the city boundaries. Job ID: 4263 Location: Berlin, Neue Jüdenstraße 1 Start / Framework conditions: immediately / unlimited In customer service (KS), we ensure the company's revenues. Our action is targeted at our customers: women with competence and efficiency.

Construction and strategic development of a consultancy team on rainwater management, separators, technical services, house connections and heat from wastewater Further development and maintenance of important networks between the departments of the Berliner Wasserbetriebe, the customers, companies and Berlin authorities Control and optimise processes in terms of service quality, efficiency and costs Professional and disciplinary leadership of 5 teams Control of the external service center (front office / back office) Legally secure processing of complaints, requests and contradictions, as well as moderation and mediation within and outside the company

Master Civil Engineering Department of Urban Water Management or Industrial Engineering and relevant professional experience Alternatively: Master / Diploma Environmental Technology, Water Management or Master / Diploma BWL Department Accounting, Marketing, Project Management or Process Management or comparable degree course Economics and relevant job-relevant professional experience Long-standing leadership experience and experience in external service management Technical knowledge on rainwater management, water / wastewater systems, building / sanitary technology Found experience in customer consulting and complaint management Comprehensive knowledge of strategy work and ability to analyze and optimize complex business processes Knowledge of relevant legal sources (in particular: administrative law) Strong service orientation

Innovative technologies for the Berlin water cycle Sustainable environmental protection through active research Sensual tasks with responsibility and team spirit Various career prospects and promotion (e.g. female leadership programme, individual staff development plans, internal training opportunities) Balanced work-life balance: 39-hour week, 30 days vacation / year, with corresponding activity can take place 60 % of working time per quarter in the home office, various working time models (e.g. Sabbatical, sliding time, part-time, 10 additional holiday days through pay change etc.), occupational retirement provision (VBL), asset-effective services (VWL), grant to the German ticket Job, corporate benefits Payments We offer you a compensation in the remuneration group 13 according to the collective agreement of utilities (TV-V). Depending on the existence of the personal conditions, a grouping may also take place in a lower group of charges. .