Supervisor Customer Support (m/w/d)

Porsche E-Bike Performance was founded to redesign mobility and develop innovative electric drive systems for e-bikes. We combine years of experience in the development of e-bike drives with innovative software solutions and extend them through the comprehensive knowledge, research and competence of Porsche. With Porsche E-Bike Performance, we design and produce groundbreaking systems under two brands: compact, lightweight FAZUA drive systems for agile e-bikes and in future also particularly powerful drive systems under the brand name Porsche. Our diverse, open and committed team is looking forward to new inspiring talents that want to shape the future of e-bike technology and establish a new bicycle culture with us.

As a Supervisor Customer Support, you are responsible for a>10 team of customer service experts:inside, you have an elementary part in establishing a Premium Service Strategy. You will report to the Team Lead Technical Support. You are responsible for conducting regular employee talks to evaluate and promote individual performance and development You are also responsible for improving and implementing best practices as well as for the continuous optimization of support processes You opt for the workforce management based on the ticket volume and are responsible for controlling the key figures and deriving measures You monitor the service quality of our employees in the Daily Business through “Silent Listening” but also in the written form and carry out trainings and make a significant contribution to the development and implementation of training programs for the continuous skill and knowledge building of the team You also develop communication templates for the Daily Business of our Technical Agents Together with the partner managers, you also control the quality of our service partners in order to deliver a globally uniform service quality.

You have a Bachelor in Economics or have equivalent professional experience Ideally, you have at least five years of professional experience in customer service and have already experienced first experience in a leading function You have a profound understanding of customer service processes and have sound expertise in relevant systems and applications You are passionate about processes, have strong analytical skills and are able to derive and sustainably implement measures. You have a basic technical understanding You think customer-oriented and are a team player You are a communication professional at different levels with very good German and English skills

We are a diverse and international team of creative minds, passionate bearers and progressive thinkers Your ideas are quickly implemented with us: introduce your thoughts, question the status quo and let your ideas become reality soon We offer a hybrid working model depending on the job At our headquarters in Ottobrunn in front of Munich's gates you will find everything you need to work: beautiful premises, fully equipped kitchens, a huge terrace – and of course the best colleagues With our location in the magnificent Bavarian Prealpenland we have dream cycling tours right in front of the front door. You have the opportunity to lease your desired bike at JobRad or just grab one of our test wheels when they are available We do our best to live sustainability – and not just talk about it We promote training and support the ambitions of our team in all areas We believe in your recovery and our agility. That's why we offer 30 vacation days so you can refuel and absorb new inspiration

Your application Would you like to become part of the Porsche eBike Performance Team? Upload your complete application documents with indication of your salary presentation and availability. JOBV1_EN