Assistance in claims management (m/f/x)

CONSULTATION. PARTICIPATION Our aftersales teams make a difference every day - through their passion, business sense, communication skills and their sense of how we can make our customers happy. And all this in an environment that does not limit personal development and rewards commitment with appreciation and generous achievements. At the BMW Group branch Berlin you will find a versatile position in which you can optimally contribute your expertise in damage management. As an important link between customers: you actively develop first-class service processes.

You process release requirements for insurance and leasing companies and take over tasks in damage management as well as in debt management. You are also responsible for organisational activities in the field of service consulting, using digital platforms and tools. Your area of responsibility also includes the welcome and support of our guests and customers. You accept the wishes for workshop appointments, arrange this IT based on their preparation and the organization of the customer's mobility. You are an important interface between customer:in, service consultant:in and internal specialists throughout the entire damage management. In addition, you are responsible for qualifying accounting through order processing and can provide the customer with explanations of invoice sizes if necessary. Their task is additionally characterized by constant participation in the optimization of processes and quality standards.

Completed commercial or technical training. Ideally, first professional experience in the service of a car house. High communication capability and pronounced service orientation. Joy in working in the team, flexibility and resilience. Excellent IT affinity and high quality awareness. Very good knowledge of German and English, ideally further language skills.

Outstanding projects with which we jointly shape the mobility of tomorrow. Various personal and professional development opportunities. Attractive, fair and efficient remuneration. High job security. Annual special payments such as holiday money, Christmas money and profitsharing. Flexible working time including 6 weeks of annual leave and overtime compensation. Discounted BMW & MINI conditions. Many other benefits see bmw.jobs/what we offer Start date: from now on or by agreement Working time:Full time We at the BMW Group attach great importance to equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience and skills of the applicants:inside. More here. .